P&C Commercial Lines Account Manager (remote option)

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Posted 2 days ago United States Salary undisclosed
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Job Description

We Listen.

We Customize.

We Care.

M&T Insurance Agency, Inc., is the wholly owned property and casualty insurance subsidiary of M&T Bank. M&T Insurance Agency is licensed in nearly all fifty states and represents clients at the local, regional, national and international levels.

We offer a unique combination of innovative products and services to meet the rapidly changing needs of our clients. We have relationships with some of the largest insurance companies in the world, which gives us access to a wide range of coverages.

Our business units serve a wide range of industries, including manufacturing, retail, service, construction, environmental, real estate, transportation, non-profit, healthcare, technology, telecommunications, and energy. We specialize in Commercial, Personal, Surety & Executive Protection, and Group Benefits.

M&T Insurance Agency is headquartered in Buffalo, NY, where the company was founded in 1955. The agency maintains six offices throughout the Northeastern United States and the Mid-Atlantic.

Ability to work remote within a 150 mile radius


Responsible for day-to-day servicing and management of mid-size and large Commercial Lines accounts including the oversight of all key servicing aspects.

Primary Responsibilities:

  • Serve as primary point of contact for Commercial Lines client servicing needs, including but not limited to, processing, review and timely delivery of policy documents, coverage review and analysis and managing client billing items, inquires and premium allocations.

  • Draft renewal submissions, proposals, coverage analysis and other presentation documents for assigned client portfolio.

  • Negotiate renewal coverage and pricing with appointed carriers and brokers.

  • Review and analyze client contracts and bid specifications to ensure adequate limits and coverage are in place.

  • Maintain and document client files in agency management system to support internal document management and quality control procedures.

  • Establish and maintain relationships with internal and external customers to ensure quality service and customer satisfaction.

  • Adhere to applicable Agency procedures, workflows and servicing timelines.

  • Responsibilities may include some off-site travel and client-facing interactions.

  • Complete other related duties as assigned.

Education and Experience Required:

Bachelor's degree plus a minimum of 2 years' relevant work experience with direct client contact, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years relevant work experience with direct client contact

Strong written and verbal communication skills

Proficiency with pertinent word processing, spreadsheet, email and presentation software

Education and Experience Preferred:

Minimum of 3 years' relevant work experience with direct client contact

Ability to obtain State Brokers License

Property & Casualty (P&C) industry experience with working knowledge of P&C insurance products and marketing

Ability to effectively perform in a fast-paced and dynamic environment

Experience working in pertinent agency management system

Professional insurance designation, such as Certified Insurance Counselor (CIC) and/or Associate in Risk Management (ARM)

M&T Offers:

  • Competitive salary + bonus

  • FT work remote option (150 mile radius) OR Hybrid work schedule

  • Medical/Dental/Prescription/Vision/Life Insurance

  • Long & Short-Term Disability at no cost

  • PTO + 12 paid holidays/PTO buy

  • Health Savings & Flexible Spending Accounts

  • 401(k) with 5% match/Roth/Discretionary Employer Contribution

  • Stock Purchase Plan

  • Diversity & Inclusion Council

  • 14 Resource Group charters with 69 chapters

  • D&I Sponsorship Program

  • Wellness Programs

  • Employee Discounts

  • Dress for your day!

Check us out at


Syracuse, New York, United States of America