Order Writer I, Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

We heard you knock!

Job Purpose
  • The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.
Main Responsibilities
  • Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
  • Complete the order entry process with a high degree of accuracy for orders
  • Follow up to ensure that customer issues are resolved both promptly and thoroughly
  • Directly assist customer with resolution based results
  • Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
  • Communicate clearly and professionally
  • Maintain appropriate Order Writing controls and documentation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
  • Follow all Company related safety/environmental rules and regulations
  • Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
  • Maintain a working environment that encourages and supports collaboration and team work
  • High School Education required, Associate s Degree or higher preferred
  • 2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required. Relevant experience in manufacturing, call center, or building supplies industry preferred
  • Solid demonstration of professional Telephone Etiquette
  • Product knowledge as it relates to the Building Material and/or Door industry
  • Strong math skills
  • Ability to work independently and effectively in a fast paced team environment
  • Strong decision making and analytical skills
  • Excellent phone and written communication skills
  • Excellent PC skills in Microsoft applications
  • Strong ability to multi-task while maintaining a high level of attention to detail
  • Organizational skills with the ability to maintain detailed records
  • Ability to establish and continually develop professional relationships with both internal and external customers
  • Effective conflict resolution skills
  • Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes
Open to extraordinary!