Order Operations Administrator

About the role:

We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for an Operations Admin to help support our North American Returns and Fulfillment team. This opportunity requires an individual who holds the customer experience as paramount and is detail oriented.

Our customers range from small businesses to Fortune 500 companies. It is a high growth business that demands operational enhancements in process, application and business systems automation.  

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Order Verification: Verify the accuracy of order information, and update based on new inventory and shipping information.
• Order Processing: Assist with creation of hardware shipments for internal Samsara employees
• Inventory Coordination: Collaborate with Inventory team and update orders due to inventory availability
• 3PL Communication: Work with our 3PL warehouse facilities to obtain custom S&H quotes
• Reporting: Help generate reporting for specific business requests
• Data Validation: Review records in our ERP systems and update records accordingly
• Team Collaboration: Support Operations Specialists, as well as other key stakeholders, with day to day tasks and requests

Key Samsara Values

• You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

Minimum requirements for the role:

• 0-1 years experience as an operations admin or data analyst
• Bilingual (Spanish and English) is required
• B.A./B.S. required, preferably in a business or operations discipline
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications 
• Candidate must be based in Mexico (preferably Mexico City), or willing to relocate