Oracle Cloud Financial Consultant - Managed Services
Oracle Cloud Financial Modules:
What we are looking for:
CSS is seeking an Oracle Cloud Financial consultant in our Managed Services practice. This position focuses on guiding and assisting clients through day to day system support of all Oracle Cloud Finance modules. The consultant will be responsible for working with the client team to resolve issues, troubleshoot, perform maintenance, and continue system enhancement to optimize business operations. The resource should have extensive knowledge and experience with Oracle Cloud Finance business processes.
Using in-depth knowledge of the Oracle Cloud Financial Applications, as well as industry best practice expertise, consult with clients to provide cost effective solutions to solve business issues
Provide high quality customer support, by working with client teams in gathering information to solve day to day system issues
Trouble shoot client issues by performing various activities such as research, open SRs, system testing, and system configuration.
Collaborate with client team in performing upgrade activities such as system configuration, testing and end user training
Proactively contribute to the overall support process, by suggesting & executing new process efficiencies, documenting common support issues and workarounds, to minimize number of future support requests
Refine customer requirements in detail, document and present to the client for approval.
Identifies and applies creative and innovative approaches to resolving system issues
Work with Oracle to resolve service requests
Participate in team training activities to keep current with Oracle Cloud functionality
Minimum 10 years of experience as an Oracle Functional consultant with 2+ years of experience in implementing or supporting Oracle Cloud projects and upgrades.
Oracle Cloud certifications are a plus.
Strong consulting experience and business analytical skills to gather and document business requirements, lead trouble shooting analysis, perform functional configuration and manage upgrade testing
Ability to research, test, configure and solve client issues in a timely manner
Ability to track and manage service request with Oracle support
Proven experience with guiding clients through business process improvements and solving day to day issues.
Ability to lead a team, work independently and manage multiple task assignments.
Prior experience leading or managing projects.
Excellent interpersonal, organizational, presentation, and communication skills.
High commitment to exceed performance expectations.
Excellent interpersonal, organizational, presentation, and communication skills
High commitment to exceed performance expectations
Senior enough to be able to independently handle client expectations
Professional approach when dealing with internal and external customers
Ability to maintain a positive attitude under stressful circumstances
Proficient with MS Office applications (Word, Excel, PowerPoint)
Attractive Total Compensation Package:
Salary + Bonus
401k including Employer Match
Full Medical, Dental, Vision Benefits and Life