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We are a global financial services company focused on helping business owners, CEOs and Boards grow their companies with more cash and less stress.

We support companies in the UK, Canada, Australia, USA and the EU.

We are looking for an Elite Operations Manager to help us ensure we provide unbelievable service to our clients.

As our Operations Manager, you will be responsible for overseeing and managing all aspects of our company's operations, ensuring efficient and effective processes that align with our organizational goals. You will play a crucial role in driving operational excellence and optimizing our business operations to achieve maximum productivity and profitability.

At Eightx, we are committed to providing exceptional services to our clients, and as the Operations Manager, you will be instrumental in achieving this goal. You will be responsible for implementing and improving operational strategies, developing and monitoring key performance indicators, and leading a team of talented professionals to ensure smooth and seamless operations across the organization.

Responsibilities

  • Develop and implement operational policies and procedures to ensure compliance with industry standards and regulations
  • Make sure all team members are following processes and policies
  • Oversee day-to-day operations, including service delivery, client communication, and staff capacity planning
  • Collaborate with cross-functional teams to identify operational bottlenecks and implement solutions to improve efficiency
  • Monitor and report on key performance indicators (KPIs) to measure operational performance and identify areas for improvement
  • Manage and coach a team of financial staff, providing guidance and support to ensure they meet performance targets and objectives
  • Conduct regular audits to ensure compliance with safety and quality standards
  • Optimize resource allocation and utilization to maximize productivity and minimize costs
  • Collaborate with senior management to develop and implement operational strategies that align with organizational goals

Requirements

  • Bachelor's degree in business administration, operations management, or a related field
  • Minimum of 3 years of experience in operations management, preferably in financial services
  • Strong leadership skills with the ability to motivate and inspire a team
  • Proven track record in driving operational excellence and implementing process improvements
  • Excellent problem-solving and decision-making skills
  • Strong analytical and numerical abilities
  • Exceptional communication and presentation skills
  • Proficiency in using operational management software and tools
  • Knowledge of industry regulations and best practices
  • Ability to thrive in a fast-paced and dynamic environment
  • Attention to detail and a focus on quality and continuous improvement

Benefits

  • Paid (and generous) Time Off
  • Work From Home
  • Training & Development
  • International travel for senior team (min one offsite team trip per year)
  • Flexible work (we had a team member take a call from the hair salon recently)

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