Operations Manager

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📅  Posted 13 days ago 📍 Ukraine
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Job Description

Zinc Network is a global international development company headquartered in London and with offices in Washington, D.C., Kyiv, Tbilisi, and Nairobi. We’re on a mission to achieve meaningful, measurable change across development and security programming through communications, technology, and behavioural science. We are a B-Corp certified, ethical business with 80+ team members from diverse professional and cultural backgrounds. We work with a broad range of governmental, NGO, and private sector clients, including USAID; the U.S. Department of State; the U.S. Department of Defense; the UK Home Office; the UK Foreign, Commonwealth and Development Office; UN agencies and missions; the European Commission; Microsoft; Twitter; and Facebook.

We conceptualise and create award-winning programmes, interventions, and campaigns that change the way that people think, feel, and act across a wide range of pervasive social issues including disinformation and misinformation, violent extremism, poor governance, threats to children and young people’s online safety, gender-based violence, and more.

We consistently collaborate with diverse stakeholder groups to co-develop innovative, evidence-based solutions, including government departments and agencies, civil society organisations, technologists and entrepreneurs, activists, influencers, and media outlets.

We are steeped in research, social and behavioural change, cutting edge creative and digital execution, service design, a learn-through-doing approach to capacity-building and monitoring, evaluation, and learning (MEL).

We seek an Operations Manager to manage the delivery of projects.


The role of the Operations Manager is to provide overarching management of projects to ensure projects are delivered on time, on budget and within the project scope, in the most efficient way possible. The Operations Manager will also be required to work with the Head of Production & Operations to create budgets for new business proposals and draft and review contracts.

The Operations Manager will be based in Ukraine.

What you’ll be doing…

  • Manage all financial, contractual and logistical elements of projects from inception to close-out.
  • Understand client contracts, legal and commercial requirements of each project to ensure effective delivery.
  • Ensure projects are undertaken and deliverables produced within the scope of the contract and its terms and conditions.
  • Manage all financial elements of the projects from cost monitoring to processing invoices to financial reporting both internally and to clients.
  • Coordinate high volume travel logistics working to the projects policies and regulations
  • Ability to juggle multiple projects simultaneously.
  • Work with the project management team to create and manage all project documents and regularly update.
  • Ensure each project works to Zinc’s internal policies and procedures.
  • Resource all projects in line with requirements and budgets using a mixture of internal staff & freelancers, making sure all contracting is in place.
  • Obtain a good understanding of Zinc’s software and be able to troubleshoot any problems experienced within the team.
  • Have a good understanding of purchasing and licensing archive footage for use in content created.
  • Have a good understanding of social media listening tools and research software subscriptions used within the agency.
  • Manage workload of Project and Travel Coordinators where necessary all while embodying the values of Zinc Network.


What we need from you…

  • Experience in managing projects from inception to close-out.
  • Prior experience with FCDO and/or Department of State and/or USAID operating procedures, regulations, and reporting requirements.
  • Experience working with project-based staff, providing logistical and financial oversight on projects.
  • Experience in budget management, and experience of various accounting software.
  • Demonstrated experience in coordinating and cooperating with a wide range of stakeholders.
  • Experience in reviewing and approving project procurements, grants, and purchase order agreements.
  • Fluency in English.
  • Knowledge of travel management processes.
  • 3 years of experience in a similar role.

Team positioning

  • Work within the Project Operations Department.
  • Report into and work alongside Head of Production & Operations.

Lastly, we’re committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to our company to represent the diverse range of subjects associated with our projects.