Site Reliability Engineer

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

This team is responsible for managing email systems for various brands which cater to about 7 million mailboxes in total. These systems deliver over 25 million mails a day.

As a Site Reliability Engineer, you will work with a team of highly technical Site Reliability Engineers, Software engineers, System Administrators, Product Managers, and business leads to engineer great products, deliver five 9’s uptime, build reliable systems, tools &, automate processes. You will become an expert detective, diving into complex escalations involving technical challenges, engineering problems, customer connects, and platform growth concerns.

What you'll do & how you'll make your mark

• Be responsible for downtime and maintain the product SLA.
• Participate in weekly oncall rotation, solving escalated tickets, resolving outages, and debugging production issues.
• Provide great customer service by responding to escalations and building self-serving tools/methods for customers and support teams.
• Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams.
• Strict adherence to automating routine tasks by scripting.
• Learning and continuous improvement - Devote time for learning innovative technology and practices.

Basic Skillset:

• Excellent knowledge of Linux internals & OS fundamentals like scheduler, memory, storage, networking, Filesystems etc.
• OSI, TCP/IP & networking fundamentals
• Exposure to RDBMS like MySQL, PostgreSQL etc.
• Exposure to any configuration management tools like Puppet, Ansible, Chef etc
• Understanding of GIT concepts / terminologies.
• Shell scripting
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams

Preferred Skillset:

• Understanding of DNS-to-Deployments and everything in between.
• Experience of managing large-scale infrastructure.
• Knowledge of HA-Proxy, Nginx, Heartbeat/KeepAlived, pacemaker etc.
• Prior experience of managing global DNS infrastructure and large-scale Email systems is a bonus.
• Exposure to RDBMS and NoSQL Databases like MySQL / PostgreSQL, Redis, Cassandra, etc.
• Understanding of virtualization and containerization. Working knowledge of Docker, KVM/Libvirt. Exposure to infrastructure orchestration platforms like Kubernetes, OpenShift, OpenStack, & GCP a plus.
• Has prior experience in managing mail servers running Postfix, Dovecot, Exim, Roundcube Webmail etc.
• Proficient in at least one scripting language like Python, Ruby, Golang, Perl, PowerShell, etc

Why you'll love us.

• We've evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with New folders globally.

• We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!