Operations Coordinator

As Operations Coordinator, you will work closely with the Senior Operations Manager to continually improve our customer experience through a holistic approach to customer service, fulfillment, production, and other aspects of Christianity Today's (CT) operations.

Job Functions and Responsibilities

1. Customer Service: 

• Assist with customer service, answering emails and phone calls and providing effective support for customers. 
• When needed, assist with processing mailed renewal responses promptly and accurately to ensure uninterrupted subscriptions for our customers.
• Provide support to the customer service team with additional administrative tasks as needed.

2. Fulfillment operations: 

• A large aspect of fulfillment requires management of schedules and instructions for print orders, renewals, mainfile and supplement selections, and bookstore distribution. You will manage these functions on an annual, monthly, and weekly basis with an eye to improve overall service to customers.
• Collaborate across departments and with our fulfillment and print vendors to ensure necessary segmentation for various promotional inserts included with our magazine mailings.
• Coordinate with the fulfillment vendor and print vendor to complete all supplemental and special mailings on a biweekly and monthly basis. 
• Maintain various lists related staff, executive team, partners and other complementary distribution, including bi-monthly updates to our controlled circulation master list.
• Oversee other fulfillment functions such as downloading reports, tracking inventory, completing annual postage reports, and managing PO Box and postage accounts.

3. Production: 

• Become familiar with various processes related to print production to serve as a backup, when needed, to keep projects moving. 

4. Additional Job Functions:

• Attend relevant team and all-staff meetings.
• Assist with administrative tasks as needed with customer service and operations.
• Perform additional job related duties as assigned.

• Associates or Bachelor’s degree (especially in business administration, management, or communications), Bachelor’s preferred.
• 3-5 years experience working in fulfillment, publishing, logistics, or customer service
• Strong communication and organizational skills
• Detail-oriented, with excellent problem-solving abilities
• Proficient in Excel
• Accuracy – Being accurate in your work will reduce customer service issues
• Multi-tasking – Discerning importance in managing multiple priorities
• Communication – Communicating effectively with customers, co-workers, and partners
• Continuous Improvement – Constantly look for big and small ways to better our service

Essential Traits

• Spiritual Maturity – You strive to represent Christ in all you do, aiming to give God the glory for every success and relying on Him to overcome challenges.
• Self-Motivated – You have a consistent drive to achieve your personal and professional goals.
• Proactive – You are proactive rather than reactive to solving problems, including thinking through scenarios and potential complications before they arise.
• Critical Thinking – You can find and synthesize information, apply logic to problems and quickly analyze to provide a recommended course of action.
• Coachability – You are humble, acknowledging your own strengths and weaknesses, and willing to accept feedback and adapt accordingly.

Additional Information

Benefits

• Christianity Today offers a comprehensive benefits package
• Check out our careers page to learn more

Employment Details

• CT headquarters are located in Wheaton, Illinois
• Work Location: Fully Remote or Hybrid
• Type: Part time, 20 hour workweek
• Classification: Hourly, Non-Exempt FLSA status

Exact compensation may vary based on experience, skills, and location.