Operations Associate (US)

The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.  

• Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.

• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product. 

• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers. 

• Assist customers with maximizing the value that they receive from the products and services being delivered.  Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.

• Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet. 

• Escalate customer concerns and maintain customer open issues tracking and drive to resolution 

• Support sales in any sales efforts needed to sell assigned product/service. 

• Support developing sales & marketing material for your assigned product/service.  

• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

You'll have...

• HS diploma required
• 3+ years prior experience working for a Fleet Management Company preferred.
• 3+ years' experience in title and registration work in the US required.
• 3+ years experience in sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial, but not required
• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development. 
• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment
• Ability to identify business needs and effectively communicate needs to a product development team
• Courageous and persuasive in pursuit of doing what's right for the customer and the business
• Adept user of Microsoft Office, especially Microsoft Excel
• Familiarity with Project Management Software preferred

Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

  This position is a salary grade 7 and ranges from $81,700-$144,900. 

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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