Bravely BenefitsCompetitive salary + compensation package with equityCompetitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expensesUnlimited vacation time to enjoy all aspects of your lifePaid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondaryUnlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journeyVirtual team-building time to stay connected with your team members around the worldCultural celebrations to uplift the unique experiences and identities within our communityHome Office AllowanceWorking with an amazing, diverse, energetic, and supportive group of peopleOur headquarters are based in New York, NY, but we support flexible work policies for greater work-life balance - many of our employees are 100% remote.>Working at Bravely Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation." /> Bravely BenefitsCompetitive salary + compensation package with equityCompetitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expensesUnlimited vacation time to enjoy all aspects of your lifePaid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondaryUnlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journeyVirtual team-building time to stay connected with your team members around the worldCultural celebrations to uplift the unique experiences and identities within our communityHome Office AllowanceWorking with an amazing, diverse, energetic, and supportive group of peopleOur headquarters are based in New York, NY, but we support flexible work policies for greater work-life balance - many of our employees are 100% remote.>Working at Bravely Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation." />

Operations Associate (Remote)

Apply for this position Please mention DailyRemote when applying
Posted 7 days ago United States Salary undisclosed
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Job Description

Let's Work BravelyBravely is on a mission to make life at work better for everyone. We are democratizing access to professional coaching. Companies worldwide look to us to provide their employees across all levels access to on-demand confidential coaching for the moments that matter most at work. Through Bravely, employees have a trusted and skilled coach to support their well-being, career development, and performance and ultimately help them thrive in their workplaces.We work with companies like Zillow, Pinterest, and Autodesk, who are deeply committed to equity and inclusion by ensuring that all of their employees have access to our highly-vetted, diverse, and brilliant professional coaches. When organizations offer Bravely, they scale the support provided by their People teams, managers, and transform their workplaces. Our data-driven insights and passionate team are driving change for employees and in workplaces around the world. About the roleWe are looking for an Operations Associate to help us build a world-class experience across all of the key stakeholders of our product. You will own customer service at Bravely, helping to create systems and processes to scale this function as we continue to grow. With a passion for process, the ability to juggle and a high attention to detail, at your core, you find gratification in helping others.What you'll doSupport day-to-day customer service including oversight of quality assurance, escalations, and troubleshootingProactively manage participant satisfaction through individual outreachTrack participant feedback and surface insights to appropriate stakeholders across the Bravely teamWork cross-functionally with the Client Success, Marketing, Product, and Engineering teams to support the participant stakeholder groupManage ad-hoc projects as they emerge to support new productYou should haveYou have 1 - 3 years of experienceYou have a collaborative mindsetYou are flexible, agile, and always open to trying something different when the situation calls for itYou have a "customer first" mindset and you might have experience in front-line customer service via chat/emailYou're a quick learner and have some experience learning new technical platforms (and/or experience using Looker and Google Suite products)You are an excellent communicator (both written and oral) with strong interpersonal skillsYou are open to feedback, genuinely curious, and constantly looking for ways to learn and improveBravely is committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don't meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests.>Bravely BenefitsCompetitive salary + compensation package with equityCompetitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expensesUnlimited vacation time to enjoy all aspects of your lifePaid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondaryUnlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journeyVirtual team-building time to stay connected with your team members around the worldCultural celebrations to uplift the unique experiences and identities within our communityHome Office AllowanceWorking with an amazing, diverse, energetic, and supportive group of peopleOur headquarters are based in New York, NY, but we support flexible work policies for greater work-life balance - many of our employees are 100% remote.>Working at Bravely Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.