OIPA Business Solutions Analyst

We are adding an OIPA Business Solutions Analyst to our team!   

Who We Are:

Since 1909, NGL Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.

NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities.

With over 100 years of experience, our passion is to serve people. Learn more. 

A Day in the Life:

The OIPA Business Solutions Analyst is a technical business professional responsible for providing business analysis, production support, and quality assurance for the OIPA platform and integrations under the guidance of senior team members. This role serves as a liaison between business stakeholders and IT teams, ensuring that OIPA and integrations operations meet business requirements and maintain operational stability. This position operates in a collaborative team environment with increasing independence and requires developing expertise in OIPA system processes, data structures, and common workflows. The OIPA Business Solutions Analyst contributes to team knowledge-sharing initiatives and to support the delivery of quality solutions across the organization.

Primary Responsibilities: 

OIPA Business Solutions Analysis

• Analyze OIPA business processes and workflows, document requirements, identify issues and recommend solutions. This includes any integration or downstream processes direct to OIPA or supporting systems (Sync, AppCapture, etc.).
• Translate business needs into clear functional and non-functional requirements and stories for technical teams.
• Participate in and lead discussions to gather requirements and clarify business objectives.
• Communicate business requirements in simple, non-technical language to business users. and in more technical language to IT partners.
• Recognize patterns in complex, multi-step OIPA workflows and identify process improvement opportunities.
• Support the liaison function between business areas and IT to ensure alignment on requirements and solutions.
• Assist with problem-solving efforts by gathering information, analyzing patterns, and identifying root causes for processes within OIPA, integrations with OIPA, or supporting systems.
• Diagnose and resolve routine system issues, data discrepancies, and common problems with escalation to senior team members as needed.
• Collaborate with developers, data engineers, and IT teams to implement solutions and support preventive measure discussions.
• Document troubleshooting steps, findings, and solutions to build personal knowledge and contribute to organizational resources.
• Escalate issues appropriately when they fall outside OIPA scope or require development-level intervention.
• Provide clear resolution guidance to business users and support staff with senior review when appropriate.
• Contribute to post-resolution analysis to identify improvement opportunities under senior guidance.
• Learn troubleshooting methodologies and problem-solving approaches through mentoring and pairing with senior team members.
• Assist with assessing the impact of proposed changes on operational workflows and end-users under senior guidance.

Production Support & Issue Resolution

• Provide Tier 2 production support and troubleshooting to help ensure OIPA, integrations with OIPA, or supporting systems (Sync or AppCapture) operates effectively.
• Review incoming support tickets and change requests; categorize them as bugs, enhancements, or new requirements with guidance as needed.
• Assist with prioritization and routing of requests based on business impact and urgency.
• Document user stories and change requests that feed into development and IT roadmaps.
• Learn to assess business impact and request complexity to support prioritization decisions.
• Investigate, triage, and resolve escalated issues related to OIPA workflows, data processing, and routine system problems.
• Perform root cause analysis across OIPA processes, data pipelines, and common integrations with senior guidance.
• Analyze, research, and document reported problems, resolution steps, and preventive measures.
• Support system maintenance, and release deployment activities under direction.
• Monitor system performance and identify recurring issues for escalation and prevention.
• Collaborate with business stakeholders to support operational stability and follow up on reported issues.
• Troubleshoot OIPA-related issues with escalation support available for complex scenarios.
• Translate issues into clear functional and non-functional requirements and stories for technical teams.

Quality Assurance & Testing

• Participate in creation and execution of test plans to validate solutions before production deployment.
• Execute test scenarios and document test results clearly.
• Validate solutions meet documented requirements and specifications.
• Contribute to quality assurance discussions and recommend improvements with senior guidance.

Documentation & Knowledge Management

• Maintain and update support logs and resolution guides tailored to OIPA workflows.
• Document system changes, process documentation, and troubleshooting steps.
• Contribute to FAQs and onboarding materials for new staff and contractors.
• Create and organize reference materials that support team learning.
• Participate in knowledge-sharing activities and documentation reviews.

Stakeholder Engagement & Communication

• Engage with business users across sales, operations, compliance, underwriting, claims, and financial teams to clarify requirements and validate issues.
• Support requirements documentation and clarification discussions.
• Participate in meetings with stakeholders, team members, and support escalations.
• Communicate OIPA capabilities, limitations, and issues in a clear, straightforward manner.
• Document and escalate stakeholder feedback and change requests appropriately.

Agile & Team Collaboration

• Participate in Daily Standups, Release Planning, Review, and Retrospective meetings.
• Complete assigned projects and tasks, meet deadlines, and adhere to established operating parameters.
• Contribute to a positive team environment and promote goodwill across IST and organizational departments.
• Adapt to a changing, fluid environment and support evolving business needs.
• Seek guidance and feedback to improve performance and skills.

Organizational Alignment

• Represent and communicate the mission and values of NGL.
• Comply with conduct, security, and confidentiality policies and expectations.
• Demonstrate commitment to continuous improvement and operational excellence.
• Support the organization's regulatory and compliance requirements.

Essential to Your Success:

• Ability to analyze business processes and translate requirements into technical solutions
• Understanding of life insurance operations, underwriting, claims, or policy administration workflows
• Proven experience with Tier 2 Production Support and Issue Resolution
• Good written and verbal communication skills; ability to communicate with technical and non-technical audiences
• Demonstrated ability to work independently and with minimal supervision
• Strong organizational and project management skills
• Willingness to learn and develop expertise in OIPA systems
• Ability to bring stakeholders together and influence at all levels of the organization
• Excellent analytical, critical thinking and problem-solving skills
• Ability to help drive decision making
• Understand techniques related to diagramming, modeling and prototyping
• Ability to bring groups of stakeholders together using effective facilitation and presentation skills
• Proficient in all necessary technology, including computers, software applications including Microsoft Office Tools, Confluence, and JIRA
• Ability to extract meaning from data
• Experience working with third-party vendors
• Knowledge of insurance data standards and regulatory requirements preferred

Education Requirements:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.

Years of Experience:

• A minimum of three years of experience in a Business Analysis, Product Owner, or Production Support role required.
• A minimum of one year of Production Support or Tier 2 Issue Resolution required.
• A minimum of one year of experience working in life insurance or financial services (e.g., policy data, claims, underwriting, actuarial reporting) required.
• A minimum of two years of direct experience working with the OIPA platform or similar life insurance administration system (e.g., FAST), preferred. Knowledgeable of Preneed experience highly desired.
  

What We Offer:

At NGL, we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.

Benefits:

• 20 days of Paid Time Off growing to 25 days after 5 years
• 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
• Health care, dental and vision plans
• Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account 
• Annual bonus based on company performance
• Paid Parental Leave
• 401(k) match up to 9%
• Paid Sabbatical after 8 years
• Paid Volunteer Time
• Education Assistance Program
• Employee Recognition Program
• And much more!
  

Click here to learn more about our comprehensive Total Rewards program.

NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.