Nordic Speaking Technical Support for Customers - Remote in Greece

Patrique Mercier Recruitment is delighted to present a rewarding opportunity for Nordic Speaking Technical Support Representatives for Customers, enabling you to work remotely from Greece. In this pivotal role, you will provide exceptional support to Nordic-speaking clients, addressing their technical inquiries and resolving product-related issues with professionalism and clarity. If you are enthusiastic about technology and customer service, we would love to have you on our team!

Responsibilities

• Deliver high-quality technical support to Nordic-speaking customers via multiple communication channels, including phone, email, and chat.
• Troubleshoot and diagnose technical issues effectively, providing clear instructions and solutions.
• Accurately document all customer interactions and resolutions in the CRM system.
• Educate customers on product features and optimal usage techniques to enhance their experience.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Stay updated on product developments and industry trends to maintain a high level of support.

Requirements

• Fluency in a Nordic language (Danish, Swedish, Finnish, or Norwegian) and English; knowledge of additional languages is a plus.
• Relevant experience in technical support or customer service roles, preferably in a technology-driven environment.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Excellent communication skills, capable of conveying technical information in an understandable manner.
• Familiarity with CRM systems and basic troubleshooting methodologies.
• Able to thrive in a remote work environment and manage multiple priorities effectively.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )