Nordic Speaking IT Representatives - Remote in Greece

Patrique Mercier Recruitment FR is committed to connecting talented individuals with excellent job opportunities in Greece. We are excited to announce that we are currently seeking Nordic Speaking IT Representatives to work remotely within Greece. This position is perfect for IT professionals who are fluent in one or more Nordic languages, including Swedish, Norwegian, Danish, or Finnish, and are eager to provide exceptional support to Nordic-speaking clients. In this role, you will be instrumental in delivering high-quality IT service and ensuring client satisfaction.

Responsibilities

• Serve as the primary contact for Nordic-speaking clients requiring IT support.
• Effectively troubleshoot and resolve technical issues utilizing various communication channels such as phone, email, and chat.
• Thoroughly document all client inquiries and solutions in the CRM system.
• Collaborate with IT teams to ensure timely and effective service delivery.
• Provide comprehensive training and support to customers on software and hardware operations.
• Identify opportunities for process improvements within IT services.
• Maintain a customer-centric approach to nurture strong client relationships.

Requirements

• Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Danish, Finnish) and English.
• Previous experience in IT support or a similar technical field is preferred.
• Solid understanding of IT products, systems, and services.
• Strong analytical and problem-solving skills.
• Excellent communication skills to translate complex technical information simply.
• Familiarity with IT support applications and CRM software.
• Strong interpersonal skills with a focus on exceptional customer service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks