Nordic Speaking Customer Support for the Banking Industry - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities in Greece. We are looking for a Nordic Speaking Customer Support Representative for the Banking Industry to work remotely. This role is perfect for individuals passionate about finance and customer service who enjoy helping Nordic-speaking clients with their banking needs.


Responsibilities

  • Provide exceptional customer support to Nordic-speaking clients regarding banking products and services via phone, email, and chat.
  • Assist customers with inquiries related to accounts, transactions, and financial products.
  • Effectively handle customer complaints and resolve issues to ensure high satisfaction levels.
  • Maintain accurate records of customer interactions and ensure follow-ups on outstanding matters.
  • Collaborate with internal teams to address more complex customer queries and improve service delivery.
  • Educate clients about banking processes, new offerings, and security practices.
  • Gather feedback to support continuous improvement initiatives in customer service.

Requirements

  • Fluency in at least one Nordic language (e.g., Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
  • Experience in customer service, preferably in the banking or financial sector.
  • Strong communication skills with a customer-centric approach.
  • Detail-oriented and able to manage multiple tasks effectively in a remote setting.
  • Familiarity with CRM software and standard office applications.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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