Nordic Speaking Customer Service for Online Travel Agency - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is thrilled to present a remote opportunity for a Nordic Speaking Customer Service Representative for a leading Online Travel Agency based in Greece. This role is ideal for individuals with a passion for travel and a strong commitment to providing outstanding customer service to Nordic-speaking clients from the comfort of their own home.


Responsibilities

  • Deliver high-quality customer service to Nordic-speaking clients through various communication channels including phone, email, and chat.
  • Assist customers with travel bookings, itinerary inquiries, and general travel-related questions.
  • Provide support during the booking process, guiding customers through options and ensuring clarity.
  • Handle customer complaints and feedback promptly and professionally to enhance customer satisfaction.
  • Collaborate with partners and suppliers to resolve any issues and ensure a seamless travel experience.
  • Stay updated on the latest travel trends, promotions, and company offerings.
  • Accurately document all customer interactions and maintain comprehensive service records.

Requirements

  • Fluency in one or more Nordic languages (such as Swedish, Norwegian, Danish, or Finnish) and English, both written and spoken.
  • Experience in customer service, ideally in the travel or tourism sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the capacity to work under pressure.
  • Familiarity with online booking systems and customer service software.
  • Detail-oriented with strong organizational skills.
  • A genuine passion for travel and helping others plan their experiences.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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