Nordic Speaking Customer Service for High-End Coffee Machines - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is excited to offer a unique opportunity for a Nordic Speaking Customer Service Representative for a prestigious company specializing in high-end coffee machines. This remote position based in Greece allows you to combine your passion for customer service with a love for coffee, providing exceptional support to customers across Nordic countries.


Responsibilities

  • Deliver outstanding customer service to Nordic-speaking clients via phone, email, and chat, handling inquiries related to coffee machines.
  • Assist customers with product questions, troubleshooting, and technical support.
  • Guide customers through the order process and provide timely updates on their purchases.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Document all customer interactions and feedback to help improve service delivery.
  • Stay informed about product features, promotions, and company policies to provide accurate information.
  • Collaborate with internal teams to ensure seamless customer experiences and successful issue resolution.

Requirements

  • Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and English, both written and spoken.
  • Previous experience in customer service, ideally in the product or food and beverage industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer support.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A passion for coffee and an interest in high-quality products.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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