Nordic Speaking Customer Service for High-End Coffee Machines - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is thrilled to present a remarkable opportunity for a Nordic Speaking Customer Service Representative for High-End Coffee Machines, working remotely from Greece. This key role involves providing exceptional service and support to Nordic-speaking customers, helping them with inquiries related to premium coffee machines. Your ability to assist customers with product knowledge, troubleshooting, and after-sales support will be essential in enhancing their coffee experience. If you're passionate about coffee technology and delivering outstanding customer service, we encourage you to apply!


Responsibilities

  • Deliver high-quality customer service to Nordic-speaking clients regarding premium coffee machines.
  • Assist with customer inquiries, troubleshooting, and provide guidance on installation and usage.
  • Document all customer interactions accurately in the CRM system to ensure effective tracking.
  • Collaborate with technical support teams to resolve customer issues efficiently.
  • Keep informed about product features, updates, and industry trends to provide knowledgeable support.
  • Foster customer relationships by offering personalized service and ensuring satisfaction.

Requirements

  • Fluency in one of the Nordic languages (Swedish, Norwegian, Danish, Finnish) and English; additional languages are a plus.
  • Previous experience in customer service, especially related to high-end appliances is advantageous.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Technical knowledge of coffee machines or similar products is preferred.
  • Proficiency in using CRM software and general computer applications.
  • Ability to work independently and maintain productivity in a remote work environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many extras

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