Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching top talent with exceptional job opportunities across Greece. We are thrilled to offer a position for a Nordic Speaking Customer Service Representative in the Financial Sector, available as a remote role in Greece. This position is perfect for individuals who are dedicated to providing outstanding customer service and have a strong command of Nordic languages.
Responsibilities
- Deliver exceptional customer service to Nordic-speaking clients in the financial sector through various communication platforms, including phone, email, and live chat.
- Assist customers with inquiries related to their accounts, transactions, and financial service products.
- Provide comprehensive information on various financial services and products, helping clients make educated choices.
- Record and maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with internal teams to troubleshoot and resolve complex financial inquiries.
- Analyze customer feedback to identify areas for service improvement and enhance overall satisfaction.
- Adhere to all relevant regulations and company policies during customer interactions.
Requirements
- Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
- Previous experience in customer service, particularly within the financial sector, is preferred.
- Sound knowledge of financial products and services is a significant advantage.
- Excellent communication and interpersonal skills focused on customer satisfaction.
- Ability to manage sensitive information responsibly and with professionalism.
- Familiarity with CRM systems and proficiency in Microsoft Office Suite.
- Strong analytical and problem-solving skills, with attention to detail.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks