Nordic Speaking Customer Service Banking - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is a renowned recruitment agency specializing in placing talented professionals in exceptional job roles across Greece. We are excited to offer a remote position for a Nordic Speaking Customer Service Representative within the banking sector. This opportunity allows you to engage with Nordic-speaking clients while enjoying the flexibility of working from home.


Responsibilities

  • Provide exceptional customer service to Nordic-speaking banking clients through phone, email, and chat support.
  • Assist customers with inquiries related to their accounts, transactions, and a variety of banking products and services.
  • Guide clients on banking policies, procedures, and compliance requirements effectively.
  • Resolve customer complaints and issues promptly, ensuring a high level of client satisfaction.
  • Document all customer interactions thoroughly in our CRM system for organized record-keeping.
  • Collaborate with internal teams to address complex inquiries and enhance the overall customer experience.
  • Stay informed on the latest banking products and industry trends to provide effective assistance.

Requirements

  • Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both spoken and written.
  • Experience in customer service, preferably in the banking or financial sector.
  • Knowledge of banking products and services is an advantage.
  • Strong communication and interpersonal skills, with a focus on client satisfaction.
  • Ability to handle sensitive customer information with confidentiality and professionalism.
  • Proficient in customer service software and Microsoft Office suite.
  • Strong analytical skills and a keen attention to detail.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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