Nordic Speaking Customer Experience Specialist - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Nordic Speaking Customer Experience Specialist to work remotely in Greece. We are searching for dedicated professionals who are passionate about providing excellent customer service to our Nordic-speaking clients. As a cornerstone of our customer relations team, you will engage with customers, address their queries and ensure a seamless experience with our offerings. If you are motivated to make a positive impact and have a knack for problem-solving, we encourage you to apply!


Responsibilities

  • Act as the main point of contact for Nordic-speaking customers through multiple communication channels including phone, email, and chat.
  • Deliver detailed and accurate information regarding our products and services to enhance customer understanding and satisfaction.
  • Resolve customer inquiries and concerns promptly while striving to exceed their expectations.
  • Document all customer interactions and issues in the CRM system to maintain accurate records.
  • Collaborate with team members and other departments to develop solutions that improve the overall customer experience.
  • Gather and relay customer feedback to management for service enhancement and innovation.

Requirements

  • Fluency in a Nordic language (such as Swedish, Danish, Norwegian, or Finnish) and English; additional language skills are a plus.
  • Experience in customer service or a similar support role is highly desirable.
  • Excellent communication and relationship-building skills, with a strong emphasis on customer care.
  • Ability to think critically and solve problems efficiently.
  • Proficiency in CRM systems and standard office applications.
  • Strong self-management skills and the ability to adapt to a remote working environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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