Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Experience Associate to work remotely in Greece. This role is tailored for individuals who are dedicated to providing outstanding customer service and support to Nordic-speaking clients. As a Customer Experience Associate, you will be responsible for addressing customer inquiries, troubleshooting issues, and delivering comprehensive information about products and services. Your commitment to providing exceptional customer experiences will significantly contribute to client satisfaction and loyalty. Join our innovative team and help us redefine customer service!
Responsibilities
- Serve as the primary point of contact for Nordic-speaking customers through multiple communication channels.
- Handle customer inquiries and provide accurate information regarding products and services.
- Deliver personalized support to enhance the overall customer experience.
- Document all customer interactions in the CRM system for accuracy and future reference.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently.
- Collect and analyze customer feedback to identify opportunities for service improvement.
Requirements
- Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and English; additional language skills are a plus.
- Prior experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Familiarity with CRM software and basic computer proficiency.
- Ability to work independently while effectively managing time and priorities in a remote setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )