Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Nordic Speaking Accommodation Services Specialist to work remotely in Greece. This position is perfect for individuals who are passionate about providing exceptional customer service in the hospitality sector. As a key member of our team, you will assist Nordic-speaking clients with their accommodation inquiries and bookings, ensuring a smooth and pleasant experience.
Responsibilities
- Provide outstanding support to Nordic-speaking clients searching for accommodation options.
- Manage the entire booking process, including inquiries, reservations, modifications, and cancellations.
- Offer comprehensive information regarding accommodation facilities, amenities, and local attractions.
- Build and maintain strong relationships with hotels and accommodation providers to ensure quality service.
- Address and resolve any client issues or special requests to ensure satisfaction.
- Document all client interactions accurately in the booking system.
- Stay informed about local accommodation options and industry trends to provide knowledgeable recommendations.
Requirements
- Fluency in at least one Nordic language (Swedish, Danish, Norwegian, Finnish) along with English, both written and spoken.
- A minimum of 1-2 years of experience in hospitality, customer service, or travel-related roles is preferred.
- Excellent communication and interpersonal skills, with a strong dedication to enhancing the client experience.
- Ability to resolve client inquiries and issues in a timely and professional manner.
- Familiarity with booking systems and customer relationship management tools.
- Strong attention to detail and effective multitasking skills in a remote work environment.
- Self-driven with the ability to work independently while being part of a remote team.
- A genuine passion for the hospitality industry and a desire to help clients find the perfect accommodations.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks