HPE

NonStop Remote Software Support Specialist (Graduate)

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timePosted 5 days ago location United States salarySalary undisclosed
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Job Description

NonStop Remote Software Support Specialist (Graduate) Job Description: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. At HPE we believe in bold moves, the power of Yes we can, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether youre looking for an internship or to start your professional career, at HPE youll be in a position to create and collaborate on projects that challenge and inspire you.HPEs Global NonStop Solution Center (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPEs NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide. Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues.We are seeking a technical support engineer to join our hardware support team.Responsibilities will include:Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technologyResponding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlementDeveloping strategies and procedures to improve performance of customer environments.Performing root cause analysis and provide post incident reports.Applying subject matter knowledge to solve complex technical problemsProactively assist internal or external businesses and end users to avoid or reduce problem occurrenceEducation and Experience Required:Recent graduate (after July 2020) with BS or MS degree in Computer Science or related area of studyTypically 0-2 years of experience in a customer support function, preferably with exposure to HPE NonStop system technology or knowledge and experience with Linux/UNIXIn addition to English, experience with a second language is required: preferably Spanish, German, Dutch, French or ItalianExperience with Operating System (HPE NonStop Mission Critical Operating Environment)Experience troubleshooting in a technical environment and proven remote support experienceExperience with Local Area Networking (TCP/IP, Switches, Routers)Experience with Unix/Linux/Microsoft WindowsKnowledge and Skills Required:Ability to remain professional and courteous with customers at all timesProficient verbal and written communication skills in languages to be supportedProven hardware knowledge of computing, storage and peripheral devices. Knowledge and experience with HPE NonStop products is preferable:Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple productsIf youhave experience in multiple technologiesare a professional and courteous customer focused individualare good at partnering in a multicultural environment, innovating, and making things happenyou are aligned to our core valuesWe offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element!Want to know more about it? Then lets stay connected!://twitter.com/HPE_Careers#UniversityJob:ServicesJob Level:Entry Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.