Network Operations Center Engineer (Hybrid - Arlington, VA)

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📅  Posted 15 days ago 📍 United States 💵 54,000-$90,000
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Job Description

We are looking for a driven, creative problem solver that will be responsible for remotely monitoring and maintaining Voltera’s energy and charging systems and facilities maintenance. Our NOC Engineer will be a vital part of delivering industry-leading reliability by identifying issues and crafting + executing corrective action plans. 


  • Proactively monitor energy and charging assets for faults, errors and/or irregularities 
  • Remotely diagnose and troubleshoot issues 
  • Coordinate vendor support to resolve issues within contractual SLAs 
  • Provide phone support to the customers, vendors and field service personnel 
  • Collaborate with third party vendors and customer organizations to coordinate issues response and resolution 
  • Assist in organizational process refinement  
  • Leverage ticketing system and CMMS to troubleshoot, diagnose and resolves issues impacting energy and facilities related systems/equipment  
  • Perform additional responsibilities as assigned 


  • Undergraduate degree or equivalent years of experience 
  • Experience using ticket and work order management tools (e.g. Zendesk, Salesforce, Service Now, etc.) 
  • Excellent written and oral communication skills 
  • Ability to work cross-functionally to resolve complex problems  
  • Must be available to work a flexible schedule, including weekends and holidays, based on business needs 


  • 2-4+ years of related experience in EVSE network operations 
  • Understanding of EVSE technology and system architecture 


  • Hybrid / Arlington, VA (DC Area)

Compensation ($26.00-$43.00/hour | $54,000-$90,000): Exact compensation may vary based on skills, experience, and location. Our total compensation package includes the base salary and competitive benefits.