Network Implementation Manager

Network Implementation Manager

This position will provide end-to-end ownership of network implementations. This includes new network implementations and organizational initiatives to support ongoing the operations of our network. The ideal candidate will have a strong sense of urgency and ownership to drive implementations and projects to completion, while improving processes in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholder’s needs and the strong desire to delight the client as well as exceed expectations. You will be tasked with ensuring the smooth rollout of services while balancing the needs of internal and external stakeholders. This includes managing the implementation process, tracking progress, mitigating risks, and ensuring that clients are consistently delighted with the results.

Location: Remote | USA | Travel Required

Responsibilities:

Implementation Management

• Lead cross-functional client, vendor, and internal implementation calls.
• Develop, execute, and manage project plans for network and service implementations.
• Track tasks and dependencies, ensuring timely communication and updates to stakeholders.
• Provide regular status updates to senior leadership on progress, risks, milestones, and deliverables.
• Oversee all stages of implementation to meet objectives and exceed client expectations.

Operational Excellence

• Refine and update SOPs and resources for consistent implementation delivery. 
• Develop trackable metrics to measure launch success.
• Serve as the primary point of contact for internal and external operational projects.
• Manage timelines, QA, and deliverables for network launches, providing updates to stakeholders.
• Lead internal alignment for client customization needs across departments.
• Coordinate with teams to gather and meet requirements from process and data perspectives.
• Create and manage process flows and documentation.

Relationship Management

• Embed a client-centric approach throughout the implementation process, managing communications, risks, and expectations.
• Build and maintain strong relationships with key client contacts to ensure satisfaction and success. 

Cross-Functional Coordination

• Collaborate with internal departments to align on project timelines, deliverables, and processes for seamless implementation.
• Provide leadership and guidance across teams handling provider implementation and network integration.
• Maintain communication with senior leadership and stakeholders to manage expectations and progress strategic initiatives. 

Requirements:

•  Bachelor’s degree required
• 5+ years relevant experience
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Excellent organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits