Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
The Customer Support Coordinator will be responsible for researching and resolving customer issues including Billing dispute resolution, repair ticket escalation and general account maintenance. This role is designed to resolve client challenges, particularly with their AT&T service, so that the AppDirect Sales team can successfully sell into the account. This role is a key element in helping build AppDirect credibility with assigned AT&T Alliance customers in order to facilitate the sales process.
What you’ll do and how you’ll have an impact
What we’re looking for
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.