Network and VOIP Engineer, Remote possible

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timePosted 10 days ago location United States salarySalary undisclosed
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Job Description

Job Title: Senior Network & VoIP Engineer

Remote work or onsite, either possible

Position Overview:

This is a customer facing role, working with a diverse breadth of technologies. This position participates in company-wide initiatives and serves as the lead Project Coordinator for all customer and internal projects. This position requires a strong background in: Technical Project Management, Networking, Security and VoIP technologies. The position provides primary engineering and support of roughly 50% Networking, 40% VoIP systems and 10% Cyber Security.

Primary Responsibilities:

Network & Security Engineering & Operations

  • Design, plan, implement and maintain the processes, procedures and operational management associated with business continuity, security and risk management for datacenter and customer networks.
  • Recommend, design, plan, implement, commission and maintain datacenter & customer network and security infrastructures, software and configurations (LAN, WAN, VPN, WLAN).
  • Provide strategic planning in terms of best practice, cost management, potential products/services and application of emerging technologies.
  • Recommend & design improvements for network performance, capacity and scalability of datacenter.
  • Create, oversee and test network security measures, including scheduling and conducting quality audits.
  • Maintain professional standards of Datacenters facilities (order, docs, rack security, KVM/KMM, etc.).
  • Pre-sales support and business case development & evaluation in support of proposed initiatives.

VoIP Systems Engineering & Support

  • Design, deploy, maintain and support customer VoIP environments. Core technologies: 3CX, Fonality, CentOS, Asterisk, Polycom, Yealink.

Customer Service and Issue Resolution

  • Maintain a timely and efficient response to customer requests for service and support. Document details of incidents in ticketing system. Coordinate with appropriate individuals at the client site.
  • Troubleshoot and diagnose network problems and determine the most appropriate means of resolving.
  • Provide after-hours support and maintenance of networks & associated infrastructures on a rotating basis.
  • Responsible for daily tracking of time spent on support and internal/external projects.

Monitoring and Maintenance

  • Manage, deploy, improve upon, maintain and support the systems required to monitor and maintain data center and customer infrastructures.
  • Analyze, evaluate and monitor network infrastructures and perform the updates, upgrades, enhancements and preventive maintenance required for optimal performance and stability.
  • Automate tasks and monitor their effectiveness.

Documentation: Operating Procedures, Policies and Technical

  • Create, improve and maintain technical documentation pertinent to the successful administration, management and troubleshooting of data center, network and security systems and applications.
  • Prepare technical reports, reference documentation, Visio diagrams, and technical manuals as necessary.
  • Create and maintain documentation related to policy creation, design, management and compliance.

Knowledge, Skills and Experience:

  • BSc/BA in Computer Science, Engineering or a related field required.
  • Cisco CCNP certification required, CCIE certification highly preferred.
  • SolarWinds Network Tools: Experience deploying, configuring and managing is required.
  • Minimum 8 years Industry Related Experience as a Senior Network Engineer with Demonstrated experience in the following areas required, to include analysis, design, consulting, implementation and support of:
  • Networking/Security: Firewalls, Routing, Security, Switching, LAN/WAN design, VPN and technologies.
    Core Manufacturers include: Cisco, Cisco Meraki, FortiNet/FortiGate, Mellanox, Ruckus, Xirrus, Netgear.
  • VoIP Systems: VoIP PBX server systems, phones and peripherals. Linux, CentOS and Asterisk skills preferred.
    Core Manufacturers include: Fonality, CentOS, Asterisk, Polycom, Yealink.
  • Solid background in network administration and design architecture with experience with network diagnostic, monitoring and analysis tools.
  • Design and implementation experience for change, incident and problem management processes (ITIL based).
  • Ability to use MS Excel, Word & Visio to document and diagram networking designs & concepts is required.
  • In-depth understanding of communication and routing protocols (e.g. BGP, OSPF, MPLS, QoS)
  • Familiarity with access control models and network security.
  • Microsoft Server & Desktop Systems administration and troubleshooting experience is a plus.
- provided by Dice