MS Dynamics 365 Payroll Analyst (REMOTE)

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timePosted 12 days ago location United States salarySalary undisclosed
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Job Description

Job Title: Dynamics 365 Finance Payroll Analyst

Location: Remote

Job-Type: Direct Hire

Referral Fee: $1,900

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).

Position Overview:

Gravity is looking for a Dynamics 365 Payroll Analyst to support our client's customer base with product-related issues for their Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services.

The successful candidate will have proven experience with Microsoft Dynamics 365 within payroll, finance and operations, and troubleshooting experience with a ticketing system.

Our client is a leading provider of cloud-based SIS, CRM and ERP solutions and services that transform higher education institutions and provides enterprise software solutions and services.The company offers student information systems, e-learning, web portal, accounting, analysis, recruiting, retention, advising, and alumni relations.

Duties & Responsibilities:

  • Account ownership and customer-centric mindset for all designated/assigned customers
  • Follows established guidelines, department SOP, and industry best practices to resolve customer issues
  • Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions
  • Recommends functional configurations and proposes business solutions where appropriate
  • Evaluates upcoming releases and recommends installation of beneficial upgrades
  • Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
  • Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution
  • Escalates issues to management as appropriate
  • Follows established guidelines and industry best practices to resolve customer issues
  • Assists with the creation of Client Services documentation, including Knowledge Base articles
  • Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
  • Serves as a coach and mentor to designated Client Services team members
  • Achieves and exceeds established department and company KPIs and goals

Required Experience & Skills:

  • 2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application
  • 2+ years of customer service experience preferred
  • 2+ years of Higher Education industry experience preferred
  • Module experience preference in order:
  • Payroll (or Payroll Management system experience)
  • Accounts Payable
  • General Ledger
  • Cash and Bank
  • Fixed Assets
  • Procurement
  • Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field)
  • Successful completion of current Microsoft certification exams (MB-300/MB-310)
  • Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices
  • Solid analytical and troubleshooting skills
  • Solid understanding of data structures and the ability to identify recurring patterns
  • Ability to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from others
  • Experience working with customers and maintaining good customer relationships
  • Ability to quickly establish rapport, gain and maintain credibility with diverse audiences
  • Must have solid verbal and written communication skills and can communicate at all levels of the company
  • Communicate complex technical issues to both technical and non-technical users in a professional and understandable manner
  • Proficient in Microsoft Office Suite
  • Experience with MS SQL preferred
  • Experience with MS SSRS and Power BI preferred
- provided by Dice