About the teamAs a part of the Zillow Home Loans team, you will provide best-in-class customer service to help home shoppers become homeowners! The Loan Processing team reviews loan file documentation (i.e. credit, employment, income, and assets) within a Mortgage Loan being processed, directs all efforts related to driving the fulfillment of loans from the point of submission for Initial Underwriting Decision to Final Approval.You will review documents and data integrity to ensure each loan is eligible, and that the borrower qualifies for the specified loan program (Conventional, FHA, USDA-RD, or VA), before submitting the loan for underwriting. You'll also update key data points into the loan origination software (LOS) and point of sale system (POS) in a timely and efficient manner.About the roleYou Will Get To:Maintain and update loan data records in the LOS/POS and various file progress reportsExpertly maintain a minimum pipeline of files in various stages of the loan processEnsure that all loan documentation is complete, accurate, verified and aligns with company policyEffectively communicate with Loan Originators and Underwriters to document and complete loan file for underwriting submission(s) while working towards a full underwriting approvalWork with third-parties such as credit reporting agencies, Appraisal Management Companies (AMCs), title companies, employers, landlords, etc. to minimize the cycle time from conditional to final approvalBrief customers appropriately of new document or information requirements via that customer portal with the POSMaintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task completion times, and percentage of files that can be determined at first UW submittalProvide support as necessary to facilitate the origination and fulfillment of mortgage loansWork closely with Closers to document file adequately for closing consummationThis role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.Who you areProven success multi-tasking in a fast-paced environmentExcellent organizational skillsTake pride in clear verbal and written communicationMaintain confidentiality with private and sensitive informationAbility to clear a defined set of loan conditions as directed by Management and in alignment with Underwriting policies and regulatory requirementsMinimum Qualifications3+ years experience in mortgage loan processingPreferred QualificationsExperience processing all loan types (Conventional, FHA, USDA, and VA) preferredFamiliarity with Encompass (LOS) and Microsoft Office a plusAbout the Division and TeamThe Division: Zillow Home Loans provides customers with a streamlined option for their home financing needs. By leveraging Zillow's home-buying expertise and cutting-edge technology, we're working to create an easier, smoother 'check-out' experience in the real-estate transaction.The Team: Our team is responsible for guiding home buyers through the mortgage loan process. We work with buyers and all third parties involved in the transaction to obtain necessary items for underwriting approval. We are the "quarterbacks" of the transaction as we help coach every individual involved in the process on what to do and how to reach final approval as efficiently as possible. Our goal is to create a smooth transaction for home buyers from start to finish. We do this by leveraging our technology, working with our internal teammates, and providing phenomenal customer service throughout the process to help reach our customers goals.Get to know usZillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.See what information we collect about you.