Mortgage Customer Service Representative-Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description


  • Respond to inbound calls, emails, and voice mails.
  • Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the caller's request, so that accurate and complete information is provided in response.
  • Utilize a web-based knowledge database to answer policy questions and general questions from the lending industry on FHA mortgage programs.
  • Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system.
  • Utilize other HUD, web-based systems (i.e. SAMS and SFISnet) to assist appropriate callers.
  • Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
  • Warm transfer calls that cannot be resolved to the applicable Homeownership Center (HOC).
  • Handle back-up calls from the general public.
  • Perform miscellaneous job-related duties as assigned.

Other Related Duties:

A successful candidate needs knowledge of loan terminology and processes, so they understand what the lending industry client is requesting and can ask clarifying questions if needed. The CSR would then look this information up in a Knowledge Base and provide it to the caller.

Must Have:

- Be able to work until 8:00pm starting out

- 5 Years mortgage experience and 0 college OR 3 Years Mortgage experience and any college degree (associates or bachelors)

- Proof of COVID-19 Vaccination

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.