We have a unique opportunity for someone to contribute their talents and strengths as a Closing Manager- PNC A COMPANY TO BE PROUD OF At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time . Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 12,000 employees worldwide. DIVERSITY IS A STRENGTH Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed. OUR VALUES Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals . A ROLE YOU WILL LOVE The Closing Manager is responsible for overseeing the day to day functions of the closing department to include assuring adequate staffing to handle the closing volume, covering for those on the team who are out, establish quality control measures, tracking short-term and long-term goals, coaching and counseling including disciplinary action as needed, handling escalated borrower complaints, and providing feedback regarding systems and best practices to increase efficiency and productivity. Primary Accountabilities Manage the closing department team to insure that required documents are in file that are needed to close, closing documents are drafted accurately and sent to the closing agent in time for closing, pre-closing calls are made to the member, and it is communicated to the borrower that the closer is the point of contact for questions related to the closing package. Assist with overflow for closing and provide coverage for teammates who are out. Work with the team leader to assess the need to reassign loans based on need of coverage Handle closing issues and/or complaints from customers regarding the closing process. Will step in when any other calls come in and the appropriate manager is not available to answer any questions commiserate with expertise. Use the extensive reporting database to assign loans, track customer contact, set daily, weekly and monthly goals. Use the reports to manage the closers for optimal performance. Offer feedback and make suggestions for improving company processes and assist in improving flow between departments Provide ongoing support and training for teammates within the department, address disciplinary actions required, and manage schedules to insure coverage While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures. Perform related duties as requested. WHAT WE NEED FROM YOU Analytical ability to consider consequences of loan closing guidelines. Ability to make business decisions outside of closing guidelines. Strong problems solving skills. Attention to detail and proven leadership qualities. Ability to coach and provide feedback to team. Ability to make day to day business decisions outside of written policy Must be detail oriented with strong organizational skills. Excellent verbal and written communication skills Ability to work under pressure KEY QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree or higher in business or related studies preferred. Equivalent experience may be substituted in lieu of education. Minimum 5 years customer service, with 3 years of management experience. 5 years of Mortgage lending experience, with strong knowledge of loan underwriting, processing and closing functions. 5 years experience working on FNMA/FHLMC/FHA/VA programs and guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers Language Ability Ability to read/interpret documents such as policy and procedure documents and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees of organization. Mathematical Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret line and bar graphs Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location. . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public. . REWARDS AS UNIQUE AS YOU A choice medical insurance plans designed to meet your needs Dental & Vision insurance Life & Disability insurance Flexible spending and health savings accounts Employee Stock Purchase Plan Paid time off - You'll accrue 3 weeks your first year! Nine Holidays $1,000 Employee Referral Program Wellness programs Matching 401(k) Tuition Reimbursement Banking and investments plans Rewards and recognition programs Employee discounts for wellness, auto & homeowners insurance, wireless service and more... To learn more, visit us at . Your career is waiting. Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.