Mobile Device Administrator

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place. 1. Responsibilities Provides technical leadership and hands-on support, installation, and configuration for Medable’s mobile device fleet including all software components, applications, databases, firewall configurations, and more Performs standard maintenance of Medable’s Mobile Device Management (MDM) environment including tasks such as performing upgrades, bug fixes, application troubleshooting, application validation for releases and more Maintains all device and mobile device management platform technical and supports documentation Manages global cellular data plans: monitors device usage and billing, ensure coverage for global project deployments Provides subject matter expertise to Medable’s customers as we assist them in international device deployments Manages the provisioning, setup, and deployment of devices on behalf of Medable’s customers Supports high visibility clients with the goal of delivering the highest quality, cutting edge service in the industry Establishes clear hand off points with vendors that service Medable’s needs Implements and monitors KPIs that measure and track success of Medable and its partners Initially establishes and immediately expands Medable’s device processing capacity Develops and maintains strong internal and external customer relationships Effectively uses Medable's software and other systems and solutions required to support customers and projects Measures performance and manages results of service level agreement thresholds while resolving escalations in rapid fashion Assists in the development of a delivery machine that has a 97% or greater on time and accurate shipment rate Has in-depth understanding and knowledge of Medable's product Ensures audit readiness and educates customers on the capabilities of the department Proactively identifies and addresses issues or risks Has an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports Other duties as assigned 2. Experience 4+ years in mobile device management / telecommunications or a combination of education and experience 3+ years experience working in the clinical trial industry (preferred) Experience managing international cellular data plans Strong experience in mobile technology (mobile device management, international cellular data) - troubleshooting, operating systems, connectivity Experience with clinical trial management (preferred) Experience working with budgets (preferred) 3. Skills Strong interpersonal skills and leadership including communication with C-level executives Excellent communicator both orally and in writing Strong project management skills General working knowledge of Android OS and Apple iOS Software skills: VMware Workspace ONE, Oracle ERP, Microsoft Office Suite, Google Suite, Smartsheets, Slack 4. Education, Certifications, Licenses Bachelor’s degree or equivalent work experience Undergraduate education in technology-related field (preferred) VMware Workspace ONE technical certifications (i.e., VSP, VTSP) are preferred 5. Travel Requirements As required. At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members. Flexible Work Remote from the start, we believe in a flexible employee experience Compensation Competitive base salaries Annual performance-based bonus Stock options for employees, aligning personal achievements to Medable's success Health and Wellness Comprehensive medical, dental, and vision insurance coverage Carrot Fertility Program Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) Wellness program (Mental, Physical and Financial) Recognition Peer-to-peer recognition program, celebrating achievements and milestones Community Involvement Volunteer time off to support causes you care about Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com. For the past two decades clinical research has been hindered by outdated processes and technologies leaving millions without treatments. After struggling to access patients in her own research in rare skin diseases, Dr. Michelle Longmire set out to solve this long-standing challenge in research. Drawing inspiration from innovation and technological advancements in other industries, Longmire rallied stakeholders, partners, and developers to launch our company, Medable, with the shared vision of radically increasing the number of effective therapies to people each year.