A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS;
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
- Maintaining great phone etiquette
- Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
- Verifying healthcare insurance coverage and eligibility
- Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
- Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
- Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
- Strictly adhering and complying with the HIPAA policy
Requirements
QUALIFICATIONS:
- Must have excellent verbal and written English communication skills
- At least 1-2 years of experience in a medical-related background
- Familiar with medical terminologies
- A healthcare-related degree is highly preferred
- Intermediate skills with Google Workspace and/or Microsoft Office
- HIPAA Certification is a plus
- Strong attention to detail
- Impartial
- Highly organized
- Computer savvy
SYSTEM REQUIREMENTS:
- PRIMARY
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
Benefits
RATE AND REWARDS:
- Starting rate is $800 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home
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