Medical Information Associate - US working hours

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance. 

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device. 

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. 

Come and join us in this exciting journey to make a positive impact in patient’s lives. 

PrimeVigilance is looking for a Medical Information Associate - US working hours to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.  

Responsibilities 

• To provide approved responses to medical enquiries from external US customers (healthcare professionals, patients, pharmaceutical clients) including call handling  
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes 
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely 
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service 
• Providing management with regular updates regarding project status and metrics concerning enquiries 
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;  

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing) 
• Due to the nature of this home-based position and the need to handle confidential patient and healthcare professional communications, candidates must have a reliable high-speed broadband internet connection and access to a private, dedicated workspace. A shared family or common living area is not considered suitable, as maintaining privacy and confidentiality is essential.
• Customer service or call centre experience preferred 
• Comfortable receiving enquires by phone 
• Comfortable in working US working hours/shifts
• Ability to perform out-of-hours service if required 
• Time and issue management, delegation, organization and multitasking skills with good attention to detail 
• Strong interpersonal and communication skills 
• Advanced English skills, both verbal and written

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

We offer: 

• Training and career development opportunities internally  
• Strong emphasis on personal and professional growth 
• Friendly, supportive working environment 
• Opportunity to work with colleagues based all over the world, with English as the company language 

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!  

• Quality 
• Integrity & Trust  
• Drive & Passion  
• Agility & Responsiveness  
• Belonging 
• Collaborative Partnerships  

We look forward to welcoming your application.