Manager, Product Management - Transactional Customer Communications (Remote)

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Posted 15 days ago United States Salary undisclosed
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Job Description

Customers place hundreds of millions of online and in-store orders with The Home Depot and they expect regular updates as well as to be made aware when there are exceptions. This team is responsible for understanding product flows and customer needs, and for building transactional communications across multiple channels (email, SMS, evoice, and push) to ensure customers have the information they desire at each point in the journey.

The Product Management Manager of Transactional Customer Communications is responsible for developing the communications strategy (partnering with leadership and business owners), selling that strategy, and leading a team of product managers to execute that strategy. The right candidate will attract, retain and develop top talent focused on assessing customer needs and will inspire cross-functional product teams to build the right solutions.


  • 30% - Strategy & Planning: Looks across product teams and feature sets with a focus on alignment and dependencies Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models Determines value to the business of anticipated product updates Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings
  • 40% - Delivery & Execution: Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities Documents, reviews and ensures that all quality and change control standards are met Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs Provides regular updates to leadership regarding progress of products within portfolio
  • 30% - People: Provides leadership, mentoring and coaching to Product Managers Attracts, retains and develops top talent to build a world class Product Management Team Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps Manages cross functional team and stakeholder expectations to execute on prod
    Must be eighteen years of age or older.
    Must be legally permitted to work in the United States.

    Education Required:
    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    Years of Relevant Work Experience:
    5 years

    Physical Requirements:

    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

    Preferred Qualifications:

  • 5-7 years of relevant work experience
  • Proficiency in working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products
  • Proficiency in modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
  • Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
  • Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
  • Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
  • Proficiency in creating, prioritizing and accepting epics and user stories
  • Proficiency in conducting user research and testing to understand needs
  • Proficiency in identifying goals, metrics and analytics to measure product value
  • Experience conducting competitive research and analysis
  • Experience guiding more junior team members through Product Management fundamentals in a professional setting
  • Experience balancing workloads across teams
  • Proficiency in active listening communicating at all levels (Executive Leadership Team, store associates, etc.) while gracefully managing expectations of multiple stakeholders
  • Experience managing and growing team members in a professional setting
  • Knowledge, Skills, Abilities and Competencies:

  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Cultivates Innovation: Creating new and better ways for the organization to be successful
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  • Develops Talent: Developing people to meet both their career goals and the organization s goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Organizational Savvy: Maneuvering comfortably through complex policy, process and peo

  • Healthcare Options
    Profit-Sharing Bonuses
    Tuition Reimbursement
    Discounts on Cell Phones, Gyms, and More


    Thermometers and masks provided for associates
    Daily health and temperature checks at all locations
    Associates are required to wear a mask
    Required social distancing measures throughout buildings
    Increased cleaning frequency and enhanced sanitation efforts

    Job Location

    Atlanta, GA

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