GENERAL SUMMARY/PRIMARY FUNCTION: Responsible for the development, enhancement, implementation, and support of a business application and the systems analysis and programming activities that enable the organization's business and administrative processes. The Manager supervises a team of IT professionals who design/develop or acquire/adapt application software to support one or more functional business. This includes planning, design, implementation and project management; daily operational management; a focus on service excellence and employee engagement; staff skills development, and fiscal responsibility. The Manager will assign personnel to various projects and direct their activities. He or she reviews and evaluates work and prepares performance reports; confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods; consults with personnel in other information systems sections to coordinate activities; prepares activity and progress reports. PRINCIPAL DUTIES AND RESPONSIBILITIES: Directs a diverse and a large team of requirement analysts, application/database architects, developers, testers, support engineers, and vendor partners. Provides a strong technology leadership to the IT team and to IT Leadership. Directs the work of and provides leadership to application staff to support the planning, design/build, test, implementation, support and operational needs of the organization. This includes, but is not limited to, project management, resource planning, assessment of integration and/or interface needs, support and maintenance. Takes the lead on resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures that team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates and resolves issues that impact infrastructure and application performance Evaluates trends on performance, capacity and operational health and develops plans to address key issues. Resolves most issues independently and partners with vendors to resolve more complex issues. Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability. Leads continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to solution architects and supervisors. Leads review and management of tickets: break/fix for designated areas of responsibility. Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users. Stays current with respective technology capabilities and compliance regulations (when applicable). Collaborates with vendor partners and contractors. Leads implementation of major version upgrades and special updates. Promotes, develops and adheres to system standards, and best practices. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes. Supports strong governance processes around scope, schedules, financials, change management, deliverable quality and release management. Supports testing best practices and standards. Oversees proofs of concepts for new technology, processes, and/or workflows. Implements applications according to requirements, specifications and compliance/regulatory standards. Effectively manages conflict and works together with team members, colleagues, and other leaders. Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of staff, colleagues, leadership, and customers. Administers personnel-related matters, including interviewing and hiring, performance evaluations, disciplinary action, coaching/mentoring, and staff development. Additional Duties: The primary focus will be DevOps support for our Azure Operational Data Hub and related technical support. Secondary focus will include managing a DevOps team managing 3rd party payer application - Facets Technologies supported include: GitLab, Jfrog, Xray, Artifactory, Jenkins, Red Hat 3Scale, Kafka, SQL Server EDUCATION AND EXPERIENCE REQUIRED: Bachelor's degree is required. Five to eight (5-8) years' leadership experience in managing IT business systems required. Demonstrated experience in a technical or leadership role on a major project or change management effort. Must be able to handle difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines. Proven track record in managing diverse teams, including highly-skilled technical resources as well as developing team members of varying skill levels, and work locations (inclusive of offshore). Ability to assign, guide, and monitor the work of others regardless of the reporting relationship (direct, project, indirect). Excellent Strategic Thinker; possess ability to provide thoughtful leadership to develop creative solutions for complex business and technical problems. Excellent verbal and writing skills. Able to develop and present complex material effectively to a variety of audiences - technical and non-technical, staff, management and leadership. Additional Qualifications: Azure Certified Architect or equivalent experience required Preferred experience managing Linux and Windows-servers as well as Angular and/or C#.net development background under IIS.