Manager, Customer Analytics
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AI Summary
Job Description:
This role leads analytics strategy and insight generation across assigned engagements, supporting marketing and measurement initiatives. The Manager will oversee campaign performance and measurement efforts, translating data into strategic recommendations that drive measurable business outcomes.
Key Responsibilities
Campaign Performance & Insights
- Interpret campaign performance across email, digital media, CRM, and web
- Conduct cross-channel effectiveness analysis (reach, frequency, audience quality, engagement)
- Apply KPI frameworks and advanced analytics techniques to deepen performance insights
Measurement Strategy & Data Enablement
- Lead measurement initiatives (attribution, audience strategy, cross-channel analysis) across multi-brand engagements
- Support clean room analytics operations, including audience creation and activation workflows, identity resolution, and media partner integrations
- Support multi-brand measurement workstreams within clean room environments, including DTC/HCP analytics and influence measurement (e.g., audience overlap and attribution)
- Oversee data onboarding, integration, and quality, ensuring alignment with governance and privacy requirements
- Maintain fluency in underlying data to validate outputs, challenge assumptions, and guide team direction
- Identify opportunities to enhance measurement through automation, emerging tools (e.g. GenAI), and advanced optimization approaches
- Partner with and provide direction to third-party vendors to ensure alignment, data quality, and delivery
- Assess readiness and support progression toward advanced analytics capabilities (e.g., MMM, MTA, lookalike modeling)
Insight Communication & Delivery
- Deliver client-ready presentations and insight-driven narratives, translating complex findings into actionable recommendations
- Ensure outputs remain focused on actionable insights rather than descriptive reporting
Team & Engagement Leadership
- Manage multiple engagements, ensuring priorities, quality, and timelines are met
- Mentor analysts and oversee work across data and analytics streams, including clean room and cross-source workstreams
- Execute against end-to-end analytics roadmaps and contribute to analytic maturity evolution (capability prioritization, milestones, dependencies)
- Track and communicate program dependencies including technology investments and platform decisions
- Promote efficient, scalable workflows across engagements
- Serve as a key client contact for analytics delivery
Qualifications
- 5–8+ years in marketing or media analytics
- Background in healthcare, pharmaceutical, or consumer health (including OTC/CPG)
- Availability to begin the workday by 9:00 AM ET to support global team collaboration
- Strong SQL and data analysis proficiency, with ability to guide technical design and review outputs
- Proven ability to translate complex data into strategic insights and actionable recommendations
- Demonstrated success leading client-facing engagements and managing stakeholder relationships
- Strong project leadership, with the ability to manage multiple concurrent workstreams and analytics roadmaps
- Experience with advanced analytics concepts (e.g., segmentation, predictive analysis, optimization approaches)
- Exposure to or use of AI-assisted tools and automation to enhance analytical efficiency
- Solid understanding of data privacy, governance, and compliance considerations
Preferred Qualifications
- Agency or consulting experience with client ownership
- Experience with clean room or privacy-safe data environments
The annual salary range for this position is $94,000-$140,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
#LI-MS3 #LI-Remote
Location:
USA - Remote - MarylandBrand:
MerkleTime Type:
Full timeContract Type:
PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
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