Looking for Genesys Call Routing Developer for Remote Location

timePosted 4 days ago location United States salarySalary undisclosed
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Job Description

Overview Position: Genesys Call Routing Developer Location: Remote Duration: Long TermBusiness Need for this Role: Looking for a Genesys Call Routing Developer. Individual must have experience building call routing st***gies using Genesys 8.5 or newer.Top Must-Have Skills / Candidate Requirements: Call Routing strategy development using Composer and JavaScript Java development, including RESTful web services Genesys tooling experience including: o Genesys Administrator, GAX, Pulse, Configuration Manager, Composer, GRAT. o GI2, GCXI, and ICON experience. Experience creating and deploying Rules in GRAT/GRE Experience with deployment of Solution Definitions via GAX Familiarity with the following tools: o Git for source/version control o DevOps * uDeploy * Jenkins o Agile * Jira * BitBucket * Confluence Ability to audit the current routing strategy and make suggestions to reduce complexity, increase efficiency, and also to develop new features and tackle user stories as they are assigned. Comfort with analyzing logs including ORS, URS, TServer, SIP Server, etc. Ability to troubleshoot call flows and infrastructure configurations to find root cause for issues such as calls disconnecting, calls arriving to the incorrect agent or queue, etc. Team player with excellent communication skills we work very closely with our Product Owners, Business Analysts, and certainly, our QA team. Ability to brainstorm and communicate technology ideas and issues to technical and business teams Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with IT and Business management up to C-level. Must have experience with Linux/Unix OS Must have working knowledge of Oracle DBsNice to Haves: SME level knowledge of Genesys call center applications and advance level of Voice and Multi-Channel routing using Composer with extensive knowledge of SCXML for Genesys Orchestration Server and Rules Engine. Experience supporting the following: SME level knowledge of Genesys Framework 8.5, Genesys Administrator/Extensions 8.5 for administrating applications, agents, voice announcements and routing objects SME level knowledge of Genesys inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents SME level knowledge of Genesys Reporting via Genesy Pulse and ICON/InfoMart 8.5 for delivery of data to Genesys Integrative Insights & Custom Web applications SME level knowledge ofGenesys Platform SDK including TLIB, Configuration and Statistic including creating custom statistics for delivery of data to internal Genesys application and external destinations. SME level knowledge ofGplus Adapter for Aspect WFM 6.x SME level knowledge ofGenesys Mobile Services integrated with Inbound Voice Routing and Mobile applications for Callback functionality Knowledge of voice networks including switching, messaging, signaling, call routing strategies, CTI, and T-server operation. Experience with Avaya Session and Communication Managers. Support integration with Avaya Experience Portal for Self Service Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting Strong Troubleshooting Capabilities at Tier 3 level or beyond Should have familiarity with SIP media gateways and Oracle Session Border Controllers. Experience with WebsphereDegrees/Certifications/Years of Overall Experience Required: High School Degree and Bachelor degree (computer science, software engineering, or relevant field) or equivalent work experience required. Genesys certification would be nice to have 6-8+ years of experience required but a resource with proficiency in application most importantDay to Day Responsibilities: working on Agile crew building call routing strategies to support Retail line of business Set up and configuration Scripting with Javascript Working closely with testing and Product ownerInterview Process: 1st round with HM- video- Prepare candidates to show ID to interviewer 2nd round Video Interview if needed