Life Customer Care Associate- Remote $1700 SIGN ON BONUS!

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Posted 8 days ago United States Salary undisclosed
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Job Description

**Alternate Locations:** Greensboro, NC (North Carolina); Atlanta, GA (Georgia); Austin, TX (Texas); Baltimore, MD (Maryland); Baton Rouge, LA (Louisiana); Birmingham, AL (Alabama); Boise, ID (Idaho); Boston, MA (Massachusetts); Buffalo, NY (New York); Canonsburg, PA (Pennsylvania); Charlotte, NC (North Carolina); Chicago, IL (Illinois); Cincinnati, OH (Ohio); Cleveland, OH (Ohio); Columbia, SC (South Carolina); Columbus, OH (Ohio); Concord, NH (New Hampshire); Dallas, TX (Texas); Deerfield Beach, FL (Florida); Detroit, MI (Michigan); Dover, NH (New Hampshire); Durham, NC (North Carolina); Edina, MN (Minnesota); Edison, NJ (New Jersey); Ellicott City, MD (Maryland); Fayetteville, SC (South Carolina); Florence, SC (South Carolina); Fort Lauderdale, FL (Florida); Fort Wayne, IN (Indiana); Fort Worth, TX (Texas); Gainsville, FL (Florida); Glen Allen, VA (Virginia); Hartford, CT (Connecticut); Houston, TX (Texas); Huntsville, AL (Alabama); Indianapolis, IN (Indiana); Jacksonville, FL (Florida); Johnson City, TN (Tennessee); Kansas City, KS (Kansas); Lexington, KY (Kentucky); Louisville, KY (Kentucky); Lutherville, MD (Maryland); Madison, WI (Wisconsin); Memphis, TN (Tennessee); Miami, FL (Florida); Milwaukee, WI (Wisconsin); Minneapolis, MN (Minnesota); Nashville, TN (Tennessee); New York, NY (New York); Norwood, OH (Ohio); Omaha, NE (Nebraska); Orlando, FL (Florida); Palm Desert, CA (California); Paramus, NJ (New Jersey); Parsippany, NJ (New Jersey); Philadelphia, PA (Pennsylvania); Phoenix, AZ (Arizona); Pittsburgh, PA (Pennsylvania); Plano, TX (Texas); Plymouth Meeting, PA (Pennsylvania); Portland, ME (Maine); Portland, OR (Oregon); Radnor, PA (Pennsylvania); Raleigh, NC (North Carolina); Richmond, VA (Virginia); Rochester, NY (New York); Rockville, MD (Maryland); Rolling Meadows, IL (Illinois); Rye Brook, NY (New York); Salt Lake City, UT (Utah); San Antonio, TX (Texas); Schaumburg, IL (Illinois); Scottsdale, AZ (Arizona); Seattle, WA (Washington); Southfield, MI (Michigan); St. Louis, MO (Missouri); Syosset, NY (New York); Tampa, FL (Florida); Toledo, OH (Ohio); Tupelo, MS (Mississippi); US All Regions; Vienna, VA (Virginia); Virginia Beach, VA (Virginia); Washington, DC (District of Columbia); White Plains, NY (New York); Windsor, CT (Connecticut); Woodmere, OH (Ohio); Work from Home**Work Arrangement:** Work from Home**Relocation assistance:** : is not available for this opportunity.**Pay Range:** $14.90 - $22.36**Bonus Potential:****Requisition #:** 66521**The Role at a Glance**We are excited to bring on a Life Customer Care Associate to join our contact center team supporting Life and Annuity Operations in our Greensboro, NC; Fort Wayne, IN; Atlanta, GA; Charlotte; NC; Omaha, NE; Phoenix, AZ; Dover, NH offices._Background Details_The Life and Annuity Operations team will provide you with four weeks of paid training where you will gain knowledge and skills in a diverse amount of life insurance products. You will also receive ongoing training, coaching, and development to perform in this fast-paced environment.As a Life Customer Care Associate, you will serve as the first point of contact for our life insurance customers (i.e. policy holders, beneficiaries, financial professionals, etc.). You will be responsible for answering inbound calls where youll be addressing customer service inquiries and concerns. You will build rapport with and educate our customers about their life insurance policies while using technology and multiple resources. Our goal is to deliver a positive and memorable customer experience while helping our customers feel more confident about their financial future. If this sounds like a role for you, please read on!**What youll be doing**+ Communicate with roughly 40-50 customers throughout the day, answering questions and providing accurate information regarding their life insurance policy through the utilization of multiple applications and platforms.+ Work in a fast-paced, structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.+ Perform research to respond to customer inquiries and document customer interactions in the appropriate systems.+ Identifies, recommends, and champions process improvements and organizational initiatives to positively influence the team and quality.+ Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding internal quality and service standards. Works overtime as needed, potentially on short notice, during peak volume times to maintain those service standards.**What we're looking for**_Must-have experience (Required):_+ High School Diploma or GED+ 0-1+ years of general experience (need not be directly related to the position)_Nice-to have Experience (Preferred):_+ Associates Degree+ 1+ years of customer service experience.+ Ability to communicate effectively (verbal/written) while engaging the customer and navigating multiple systems.+ A strong customer focus and passion for helping, servicing, and educating others.+ Strong analytical skills and an attention to detail in order to adhere to policies, procedures, and guidelines.+ Organizational skills with the ability to prioritize workload and multitask.+ Ability to work with others and demonstrate strong interpersonal skills with internal and external customers.**What it's like to work here**At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.**Whats in it for YOU:**+ A clearly defined career framework to help you successfully manage your career+ Leadership development and virtual training opportunities+ Paid Time Off+ Parental leave+ Competitive 401K and employee benefits+ Free financial counseling, health coaching and employee assistance program+ Tuition assistance program+ A leadership team that prioritizes your health and well-being, offering a remote work environment+ Effective productivity/technology tools and training**Whats it like to work here?**At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.**Whats in it for YOU:**+ A clearly defined career framework to help you successfully manage your career+ Leadership development and virtual training opportunities+ PTO/parental leave+ Competitive 401K and employee benefits ()+ Free financial counseling, health coaching and employee assistance program+ Tuition assistance program+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations+ Effective productivity/technology tools and training**Work Arrangement**Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances.**Lincoln will evaluate the following when setting the successful candidate's wage rate:** Prior work or industry experience. Education level to the extent education is relevant to the position. Unique skills**About The Company**Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.Ranked one of the Best Large Employers in America and Best Employers for Women by _Forbes_ magazine as well as one of _Newsweeks_ Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.Lincoln is committed to creating a diverse and inclusive () environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook () , Twitter () , LinkedIn (+financial%2Cidx%3A3-1-3=tyah) , and Instagram ()..... click apply for full job details