Life Claims Consultant (HYBRID or REMOTE)

About the Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859.  

Equitable is seeking a dynamic resource to join our Employee Benefits Claims organization. The Life Claims Consultant will play a critical part in overseeing our Life claims organization ensuring exceptional service delivery for claimants, clients, and brokers.

What You’ll Be Doing

• Life Claims Knowledge: Oversees the end-to-end claims process for Life claims. Ensures claims are processed within regulatory and company guidelines. Creates and monitors reporting to ensure timeliness, accuracy, and quality.

• Stakeholder Relationships: Fosters strong relationships with our brokers, and clients to understand their needs and ensure high levels of satisfaction. Helps address and resolve any customer issues or concerns promptly.

• Data Analysis and Interpretation: Advanced proficiency in claims data analysis techniques and tools. Ability to interpret complex data sets to make informed decisions and drive continuous improvement initiatives. Skilled in using data to identify trends, root causes, and opportunities for enhanced processes.

• Compliance: Ensures all claims processes comply with relevant laws and regulations, leverage internal and external sources. Stays current regarding updated changes in legislation and adjusts processes accordingly.

• Collaboration: Partners with internal departments, external partners, and other key stakeholders to execute a market-leading Life claims experience.

• Performs other duties as assigned.

This position offers a flexible work schedule: it may be fully remote/hybrid. If you are located near one of our offices (e.g., Charlotte, NC; New York, NY; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection. 

The base salary range for this position is $75,000 - $90,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.   

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. 

Equitable Pay and Benefits:  Equitable Total Rewards Program

What You Will Bring

Required Qualifications

• Provide Bachelor’s degree or equivalent work experience

• 5+ years experience with Life Insurance Claims

• Experience creating, analyzing, and refining dashboards and reporting

Preferred Qualifications

• Strong verbal and written communication skills

• FINEOS experience a plus

Skills

Effective Communication: Proficient in effective communication concepts, tools, and techniques. Capable of transmitting, receiving, and accurately interpreting ideas, information, and needs through the application of appropriate communication behaviors.

Problem-Solving Skills: Demonstrates an ability to identify issues within the claims process and develop effective solutions promptly. Uses analytical thinking to assess situations accurately and implement strategies that enhance efficiency and service quality.

Adaptability: Adapts to changing circumstances, such as shifts in regulations or internal processes. Adaptability ensures that the team can maintain high performance and service standards even in dynamic situations.

Attention to Detail: Ensures accuracy in claims processing and reporting. Attention to detail helps in identifying discrepancies or errors in documentation, which is crucial for maintaining compliance and service quality.

Customer Service Orientation: A strong focus on customer service is important for addressing the needs of clients, claimants, and brokers effectively. This skill involves empathy, patience, and the ability to provide clear and helpful responses to inquiries or concerns. 

About Equitable 

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. 

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. 
 
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. 
 
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.  Click Careers at Equitable to learn more. 

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. 
 
NOTE: Equitable participates in the E-Verify program. 
 
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.