LHI - Desktop Support Technician I - Remote & La Crosse, WI

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Posted 5 days ago United States Salary undisclosed
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Job Description

Combine the two fastest-growing fields on the planet-information technology and health care-with a culture of performance, collaboration, and opportunity and this is what you get: leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Working Schedule: This is a full-time position that supports 24/7 coverage; the work schedule will be either 1st or 2nd shift and include at least one weekend day per week.

You'll enjoy the flexibility to telecommute* from within the U.S. or work onsite in La Crosse, WI as you take on some tough challenges.

Primary Responsibilities:

  • Receive, troubleshoot and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
  • Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
  • Educate end-users on how to resolve various hardware and software problems
  • Act as front end support for all incoming technical issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Escalate complex issues and non-IT related problems to the appropriate department
  • Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
  • Provide direct first line support in the testing and deployment of new policies and systems
  • Monitor stock levels of hardware and submit request for equipment when needed
  • Front Desk duties to include helping walk ins, recording receipts of computer equipment
  • Provide on-site technical support for video conference software and hardware
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
  • While being a part of a fast paced team, you'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED
  • 6+ months experience/working knowledge of Microsoft Office products to assist end - users with technical assistance for hardware and software
  • United States Citizenship
  • Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
  • Ability and willingness to work 1st or 2nd shift hours and at least one weekend day per week
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here .

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Technical support, Helpdesk, OptumServe, troubleshoot, hardware, software, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO