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As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.


Job Duties and Responsibilities:

  • Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
  • Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
  • Perform system administration tasks such as system configuration, patch management, and software upgrades.
  • Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
  • Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
  • Assist L4 Consulting on project work as needed
  • Conduct root cause analysis and implement corrective actions to prevent recurring problems.
  • Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
  • Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
  • Participate in project planning and implementation of IT infrastructure upgrades and migrations.
  • Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
  • Implement Conditional Access and MFA in the Azure tenant
  • Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
  • Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
  • Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
  • Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
  • Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.


  • Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications CSE)
  • Strong hands on experience with the technologies referenced in the above sections.
  • Experience working within an office environment including knowledge of office processes, procedures, and technology
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Strong analytical skills and attention to detail.
  • Must be a self-starter with excellent time management skills
  • Prior experience in a technical role in IT Consulting and/or Managed Services environment.
  • Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.  a plus
  • Prior leadership experience leading a managed services team, client or project is a plus

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