LES Customer Care Coordinator - Remote (NC Triangle)

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Posted 5 days ago United States Salary undisclosed
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Job Description

Responsibilities: Answers customer support emails pertaining to screening services and other various contact reasons Serves as the front lines of our contact team by answering customer service support calls for participants Supports Partner clients as a Tier 1 escalation for all data or program issues Troubleshoots various technical issues Organizes and Triage all Data Issues support requests Works with the Service Delivery and Client Success teams to complete other pertinent tasks and work to fully understand the client screening/flu programs Other various projects as identified by the LES Customer Care Manager If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! RequirementsLicense/Education/Certification: High School Diploma or GED equivalent required Associate's or Bachelor's degree highly desired Previous experience in a customer service role Skills Required: Proficient in Microsoft Office Suite(Word, Outlook, Excel, Access, Power Point) Above average knowledge of Excel and formulas Knowledge of Zendesk (preferred but not required) Customer Service experience Ability to move with sense of urgency and respond to needs at a moment's notice Ability to adapt to new situations quickly and comprehend new tasks with little training Critical thinking skills Ability to collaborate with others and come together as a team Bilingual language skills a plus but not required Note: Candidates located within NC Triangle (Raleigh, Durham, RTP) area are strongly preferred.ShiftSchedule M-F 9:30 am - 6:30 pm Note: Candidates located within NC Triangle (Raleigh, Durham, RTP) area are strongly preferred.