Leasing Assistant

Job Type: Full Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Pacific time

Salary: $1,000 per month
Work Experience: 2-3 years experience in a leasing or property management role

Video Introduction Required: Please note that audio-only submissions will not be accepted and will need to be re-recorded.

Job Overview: 

We are seeking a detail-oriented and organized Leasing Assistant to support our leasing and property management operations. The Leasing Assistant will play a critical role in facilitating the leasing process from start to finish, ensuring compliance with housing regulations, and maintaining effective communication with tenants and Section 8 case managers. This role requires a proactive approach, excellent time management skills, and a commitment to delivering high-quality customer service.

Key Responsibilities:

• Leasing Process Management: Complete HACLA/Section 8 Request for Tenancy Approval (RFTA) packets, meticulously follow up with case managers on inspection dates, rental offers, and Housing Assistance Payment (HAP) contracts until completion.
• Tenant Communication: Serve as the primary contact for tenants, updating them on the status of their leasing process and responding to inquiries promptly.
• Calendar Management: Manage the calendar for Section 8 inspections, tenant move-ins, and other significant events, ensuring smooth operations and timely actions.
• Application Processing: Utilize Appfolio for processing applications, conducting employment and tenancy verifications, and ensuring a seamless review process.
• Lease Preparation: Prepare leases, facilitate the review and approval process, and use Docusign for electronic signatures, ensuring all documents are executed efficiently.
• Move-in Assistance: Support the move-in process in Appfolio, ensuring tenants have a smooth transition to their new home.
• Application Tracking: Maintain daily updates to leasing agents' application logs via Google Sheets, providing transparent tracking of application statuses.
• Move-out Management: Ensure all move-outs are accompanied by a signed 30-day notice and proactively manage the signing process.
• Communication Coordination: Screen calls, forward calls/voicemails to appropriate team members, including leasing agents and the internal team, ensuring efficient communication flow.
• Low-Income Housing Paperwork: Assist with the preparation and management of low-income housing paperwork, ensuring accuracy and compliance with regulations.
• Filing and Record Keeping: Maintain organized files and records relevant to the leasing process, ensuring easy access and compliance.

Requirements

• Experience with Section 8 and low-income housing programs strongly preferred.
• Proficiency in Appfolio property management software and Google Sheets.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a strong focus on accuracy and compliance.
• Experience in a leasing or property management role is desirable.
• Familiarity with Docusign or similar electronic signature platforms.
• Ready to be on video chat during work hours for communication and supervision purposes.