Learning and Development Specialist - Customer Success Enablement (Remote)

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timePosted a day ago location United States salarySalary undisclosed
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Job Description

Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that's scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.The Learning and Development Specialist is responsible for designing, creating, and delivering engaging, scalable training solutions to support Conversica's Customer Success enablement program. The Learning and Development Specialist will collaborate cross-functionally with Product, Customer Success, and Marketing to develop content for customers and employees. They will be responsible for measuring and the effectiveness of training materials by conducting regular analysis and reporting and communicating the results to leadership. This role is a unique opportunity to optimize our training experience and take it to the next level.This role is a remote job position. ResponsibilitiesDesign and deliver effective training content across multiple channels, including online, instructor-led, written instructions, and visual guides.Create online quizzes, tests, and assessments to support the development of our certification program.Coordinate with Product, Customer Success, and Marketing to align on training objectives, audience, and desired outcomes.Collaborate with subject matter experts to revise and enhance existing training materials to ensure effective delivery. Write, edit, and proof content for the online knowledge base.Write internal and external communications to announce and drive engagement for new and existing training modules and certifications.Create and manage online guided tours based on customer usage and feature adoption.Analyze and report on post-training surveys to measure learning effectiveness. Manage and administer learning content developed in the Learning Management System (LMS)QualificationsA bachelor's degree in education, communications, or marketing, or equivalent B2B SaaS experience.eLearning, instructional design, or training experience is preferred.3+ years of relevant work experience designing and creating educational content. Samples of published work or creative content will be requested.Excellent verbal & written communication skills are required - must have experience writing engaging content and possess exceptional editing and proofreading skills. Experience using audio/visual software such as Camtasia, Adobe Premiere, or Final Cut Pro.Experience using graphic design production software such as Adobe Photoshop, Acrobat, or InDesign.Experience managing LMS software such as SkillJar, Docebo, or Adobe Captivate.Strong project management and organizational skills with the ability to manage multiple projects simultaneously.Able to work cross-functionally and collaboratively with internal stakeholders.Exceptional attention to detail and drive for consistency.Self-starter comfortable working in a fast-paced and dynamic team environment.#LI-RemoteConversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.