Lead User Experience Designer - Customer Digital Experience - REMOTE

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Posted 6 days ago United States Salary undisclosed
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Job Description

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Lead User Experience Designer - Customer Digital Experience

Description

As the Lead User Experience Designer, reporting to the Principal of Customer Digital Experience, you will partner with Alteryx Customer Service and Support Leadership to support and help drive the execution of the vision and roadmap for the new MyAlteryx Customer Portal. Leveraging artificial intelligence and machine learning you will help deliver a personalized, omnichannel customer experience that enables Alteryx customers to mature their analytics practice and achieve their business outcomes using Alteryx products. This is an outstanding opportunity for a team player with a customer first mindset and a proven record of designing highly engaging digital experiences to continue to innovate with an award-winning team.

Responsibilities

Lead user experience design aspects on projects to improve the Customer Digital Experience
Create user-centered designs that drive engagement by leveraging industry best practice, market analysis, customer feedback, site metrics, and usability findings
Collaborate with cross-functional teams of product managers, developers, and designers to help define project goals, requirements, and user stories
Create and maintain customer user personas, processes, journey maps, empathy maps, and story maps
Develop conceptual diagrams, wireframes, visual mockups, click-throughs, and prototypes
Collaborate in the definition of a visual design system for a consistent look and feel following branding
Design the UI architecture, interface, and interaction flow of applications and experiences
Measure digital experience design performance and iterate to optimize those experiences

Qualifications

7+ years' experience in UX/UI design
Bachelor's and/or master's degree in Human-Computer Interaction, User Experience Design, Interface Design, Computer Science, or a related field
Demonstrated experience with creating measurably effective digital experiences from concept to production that led to positive business outcomes
Strong knowledge of user experience design, information architecture, usability principles and techniques
Proficiency with design and prototyping tools such as Figma, Sketch, Invision, Zeplin or the Adobe Creative Suite
Knowledge of cross-browser and cross-device compatibility, digital standards, behaviors, and limitations
Experience with implementing responsive/adaptive web designs
Experience working with the Salesforce platform, especially Experience Cloud, Service Cloud, Community and Lightning
Working knowledge of business intelligence, web analytics, product analytics, and machine learning
Demonstrated analytical, communication, presentation, and interpersonal skills
Experience working with Agile/Scrum methodologies
Ability to manage multiple projects, competing priorities and deadlines

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.