At Humana's Digital Health & Analytics Experience Center (XC), we are explorers, listeners, creators, and thinkers working together to influence the ways that people care for themselves and one another. We are seeking individuals who are passionate about solving big problems in healthcare for seniors, with experience in understanding consumers' underlying needs and how to go about addressing them. Above all else, we are human-centered, kind and respectful, and always looking to understand and support our members. Come help us redefine the future of healthcare.
The Lead Product Designer is...
Human-centered - The Lead Product Designer puts people at the center of everything they do, always seeking to deeply understand and empathize with them in the entire context of their lives. The designer advocates for the user's needs with peers, facilitates user research on a regular basis, and continuously delivers based on evidence-backed insights in order to ensure products and services fit the user need.
Strategic - The Lead Product Designer strives for experiences that are desirable for members, viable for the business, and operationally and technically feasible. They look to best practices and methods in order to uncover real member needs and to synthesize insights from research and data. They understand and practice the design processes across the product lifecycle. Additionally, the lead develops a full-stack skillset, ensuring that the visual interaction design complements the user research findings.
Collaborative - The Lead Product Designer is a humble and generous contributor to a cross-functional team. They recognize and respect the deep expertise of others, helping the team move forward. The lead participates in the team's rituals, facilitates user research activities, and serves as part of a design pair. They are fast learners and are willing to adapt to product design needs and processes.
A Storyteller - The Lead Product Designer is a communicator and presents research to colleagues and stakeholders. They are able to thoughtfully discuss and justify design decisions, give honest effective feedback to others, and leverage their communication techniques.
The Lead Product Designer is a facilitator who helps the product team make design decisions. They employ human-centered design practices and work in concert within our Agile development process. They lead user research, ideation sessions, and act as the voice of the users in the prioritization process. They advocate for the ideal user experience by leveraging the user research and collaborating with stakeholders directly.
100% dedicated to a single engagement at a time and acts as Lead on product in the craft capacity.
Master of understanding what level of fidelity is most appropriate for the audience, phase of work and aligns the teams work accordingly.
Develop the design assets necessary to communicate interactions, test hypothesis, and create provocations for conversations with the user. These include, but are not limited to, the following: customer journeys, user flows, sitemaps, research plans, paper prototypes, workshops, sketches, visual designs, prototypes.
Drive craft by setting the tone and vision for the visual aesthetic and pattern vocabulary utilizing colors, typography, and layout.
Build partnerships with business stakeholders and educate them on how research shapes the product direction through presentations and collaboration.
Facilitate a culture of team critique to provide feedback on how to level up design work, support designers to navigate complex UX, IA, Visual System decisions. Set the method for team design workflow, set of tools, file sharing, and best methods for file organization.
Takes full ownership of their design team's work and responsibility for every detail, every step of the way.
Working together, we will:
Have specific opportunities to make healthcare better for our members, transform the future of care today, while working to build and deliver technology.
Engage in ongoing activities that enable us to learn, practice, and evolve design to integrate it into a more agile and efficient process.
Collaborate on products and services that change the way our members enroll, seek, and establish care.
Set yourself apart:
Ability to support and teach fellow designers through design pairing, design critiques, general ways of working, design tools, and best practices.
A strong portfolio demonstrating a full understanding of the end-to-end design process.
Extensive experience with Figma, Sketch, Adobe Creative Suite. Ability to learn new software quickly a plus.
Extensive experience with applying user-centered design processes.
Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, Service Design, UI / UX Design, and Product Design; willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset.
Pilot new tools and design methods within project work and practice.
Facilitate studio and team critiques and be the voice of craft helping to elevate the standard of products and services across the XC.
Point of contact for software vetting and contracting.
Strong communication, presentation, and interpersonal skills.
6-10 years of relevant industry experience
Bachelor's design degree or equivalent experience in a related field
Demonstrated experience working in UX, Product Design, Visual Design, or IA within multiple cross-discipline teams (both technology and design)
Location Options: Boston, MA, Louisville, KY, Chicago, Ill, Washington, DC, Atlanta, GA - within these locations remote work is an option if you can access with ease one of these cities.
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours