Lead Resource Analyst (12m FTC)

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📅  Posted 12 days ago 📍 United Kingdom 💵 12m FTC
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Job Description

Role overview:

As a Lead Resource Analyst within our Quality Assurance (QA) department, you will play a pivotal role in ensuring the efficient allocation and utilisation of resources for our projects. The multifaceted position blends the responsibilities of a Resource Coordinator and a Business Analyst, focusing on optimising resource allocation processes, monitoring project progress, and providing valuable insights to enhance the overall effectiveness of our QA operations.

Cultural values:

All employees are expected to foster an environment consistent with Sony’s values through communication, collaboration, inclusion, and innovation, influencing others to do the same.


              Clarity and Energy | Listens | Communicates with Confidence | Shares | Keeps Everyone Informed


                Creates | Flexible | Considers Alternatives | Curious | Takes Risks | Improves Status Quo | Explores


                 Builds Relationships | Values Others | Works Well as Part of Broader SIE (Sony Interactive Entertainment) Team | Belonging | Team Spirit


Sensitive | Encourages | Solicits Feedback | Contributes | Trust | Welcoming | Diversity

What you will be doing:

Resource Allocation and Coordination:

  • Collaborate with QA Managers and Test Leads to understand project requirement and resource needs.
  • Utilize MS Office, ServiceNow, Tableau and other relevant tools to allocate and schedule flexible resources effectively.
  • Continuously monitor resource availability and adjust allocations as necessary to meet project deadlines and needs.

Resource Forecasting and Planning:

  • Create long term resource forecasts based on historical data.
  • Work closely with stakeholder to forecast resource demands for upcoming projects and initiatives.
  • Develop resource plans and provide recommendations for hiring, onboarding, or outsourcing additional resources when needed.

Data Analysis and Reporting:

  • Gather and analyze data related to resource utilization, project progress and QA department performance.
  • Create detailed reports and dashboards to provide insights and facilitate data-driven decision-making.
  • Provide recommendations and analysis for specific teams and titles (providing regional/global analytics and creating what-if scenarios)

Process Optimization:

  • Identify opportunities to streamline resource allocation processes, improve resource utilization, and enhance overall efficiency.
  • Continuously review processes for redundancies and opportunities for improvement.
  • Implement best practices and standardize resource management procedures.
  • Identify team skill gaps and provide recommendations for training.
  • Expand team’s service catalogue by identifying gaps and demand shaping.

Stakeholder Communication:

  • Maintain clear and open communication channels with Senior Leadership, Managers, Test Leads, and other relevant stakeholders.
  • Create executive level presentations to explain resource status and strategies.
  • Proactively address resource allocation challenges and seek solutions collaboratively.


Quality Assurance Support:


  • Assist in QA process improvement initiative by analyzing data and identifying areas for optimization.
  • Contribute to the development of QA strategies and methodologies.



Primary Interfaces:


  • PlayStation Studios QA Management and Test Teams
  • Business Systems and Services


Relevant Skills, knowledge, and experience:


  • 3+ years experience in a resource management or similar role.
  • Proven experience in business analysis with resource coordination understanding or a related role withing the gaming industry.
  • Bachelor’s degree or 3 years of experience in Business Administration, Project Management, or a related field.
  • Proficiency in MS Office pack, ServiceNow, Tableau and other project management & Data Visualisation tools.
  • Strong analytical and data interpretation skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Knowledge of QA processes and methodologies is advantageous.
  • Ability to work within a team, both in person and virtually.
  • Willingness to adapt and adopt new processes and functions