Lead Care Coordinator

Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to enhance access to high-quality, equitable, and affordable mental health services for women across the U.S.

Background: 

FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM).

Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners.

Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.

Job Title: Lead Care Coordinator
Location: Remote
Employment Type: Full time

Compensation: $82,500 

Role:

The Lead Care Coordinator is a strategic people leader, operational problem-solver, and technology champion responsible for scaling and optimizing FamilyWell's Care Coordination function.

This role oversees the performance, development, and day-to-day operations of the Care Coordinator team while leading initiatives that leverage technology, automation, and process improvement to scale operations efficiently. The ideal candidate is passionate about developing high-performing teams, using data to drive decision-making, and creating innovative systems that allow Care Coordinators to focus on high-value patient and provider interactions while technology and automation reduce administrative burden.

Reporting to the Manager of Clinical Operations, this individual will partner closely with Product, Clinical Operations, and Clinical Leadership to identify opportunities for automation, develop scalable workflows, improve operational efficiency, and ensure seamless coordination across the patient journey. This role will serve as a critical bridge between frontline operations and product development, helping shape technology solutions that improve team performance, patient outcomes, and provider experience

The Lead Care Coordinator is accountable for both team performance and operational innovation, ensuring Care Coordinators consistently achieve key performance metrics while leveraging technology and automation to maximize patient-facing impact.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of Care Coordinators through regular supervision, performance management, mentorship, and professional development. Foster accountability, collaboration, and operational excellence.
• Care Coordination Operations: Maintain a reduced Care Coordinator caseload to stay connected to frontline workflows, patient experience, and clinic partner needs while serving as an escalation resource for complex coordination issues.
• Technology & Automation Strategy: Identify, prioritize, and implement opportunities to automate administrative work across the Care Coordination function. Continuously evaluate tools, systems, AI solutions, and workflow enhancements that improve efficiency and scalability.
• Product Development Partnership: Act as the primary operational stakeholder for Care Coordination workflows. Partner closely with the Product team to design, test, and refine technology solutions that improve team performance, patient experience, provider experience, and operational outcomes.
• Workflow Design & Optimization: Analyze existing processes, identify bottlenecks, and develop scalable workflows that reduce manual effort, eliminate inefficiencies, and support organizational growth.
• Data-Driven Decision Making: Monitor operational metrics, team performance, patient outcomes, and workflow efficiency. Use data to identify trends, inform strategic decisions, prioritize improvements, and measure the impact of operational changes.
• Operational Problem Solving: Proactively identify operational challenges, investigate root causes, develop solutions, and drive implementation through completion.
• Closing the Loop: Ensure timely follow-up and resolution of operational issues, patient concerns, clinic partner requests, and internal process gaps. Create systems that promote accountability and seamless communication across teams.
• Innovation Leadership: Champion a culture of continuous improvement, experimentation, and innovation. Stay informed about emerging healthcare technology, automation tools, AI capabilities, and operational best practices.
• Scaling Operations: Build systems and processes that enable the Care Coordination function to scale efficiently while maintaining exceptional patient and provider experiences.
• Cross-Functional Collaboration: Partner with Clinical Operations, Product, Therapy, Psychiatry, Coaching, and Partner Success teams to improve workflows and align operational priorities.

Qualifications

Education:

• Required: Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health
• Clinical licensure not required for this role

Skills and Competencies:  

• Healthcare Leadership: 3+ years of experience leading teams in healthcare operations, care coordination, behavioral health, care management, or related healthcare settings, with demonstrated success developing high-performing teams and driving accountability to operational goals.
• Operational Excellence: Proven ability to design, optimize, and scale workflows, solve complex operational challenges, and implement sustainable process improvements in a fast-paced environment.
• Data-Driven Decision Making: Strong analytical skills with experience using metrics, dashboards, and operational data to monitor performance, identify opportunities, and drive continuous improvement.
• Technology & Innovation: Experience leveraging technology, automation, AI-enabled tools, EHRs, or operational systems to improve efficiency, scalability, and team effectiveness.
• Cross-Functional Leadership: Demonstrated ability to partner effectively with Clinical, Operations, and Product, teams to drive change, improve processes, and successfully implement new tools and workflows.
• Communication & Execution: Exceptional communication, organizational, and project management skills with a strong ability to build relationships, manage competing priorities, close the loop, and drive initiatives from concept to execution.
• Startup or high-growth healthcare experience preferred. Experience in women's health, behavioral health, collaborative care, or multidisciplinary care models is a plus.

What We Offer

• Mission-Driven Work: Make a direct impact on women’s mental health and family wellbeing
• Growth Opportunity: Build and scale financial operations with a clear path to sustainable profitability
• Exceptional Team: Collaborate with passionate, mission-aligned leaders, including clinicians from top academic medical centers
• Competitive Compensation: Market-competitive salary, comprehensive benefits, and 401(k)
• Flexibility: Hybrid work environment with remote flexibility for exceptional candidates
• Impact: Your work directly enables thousands of women to access life-changing mental health care
• Benefits: Eligibility for Company-sponsored employee benefits per standard policy including medical & dental insurance, parental leave, PTO, holidays, FamilyWell program as a benefit

Our Values

• Empathy First: We lead with compassion for the women and families we serve
• Evidence-Based: We are committed to proven clinical models and data-driven decision-making
• Equity & Access: We believe all women deserve affordable, high-quality mental health care
• Collaboration: We work as one team across clinical, operational, and business functions
• Continuous Learning: We embrace feedback, iterate quickly, and strive to improve every day