Lead Audio Visual Field Technician

 Published 3 days ago
 United States
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EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.



  • Lead the Installation and de-installation of AV/Telepresence products
  • Lead a team of AV Technicians on Installation Projects
  • Configuration of endpoints and infrastructure
  • Preparation of room audits ensuring technology can work at optimum level
  • Performs preventative maintenance to ensure equipment and room is ready for use
  • Responsible for identifying defective/failed equipment and providing solutions
  • Completion of Post Installation Assessments
  • Perform on site User Acceptance testing
  • Install software upgrades
  • Act as a point of escalation for technical issues and provide solutions for ongoing faults
  • Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
  • Communicates with management team throughout the day, as it relates to assignments
  • Project reporting and updating
  • Document and report hardware failures also Manages Break/Fix and RMA requests as needed
  • Supervise, instruct and help with rack building processes
  • Travel to customer sites nationally as required


  • Must have experience leading teams of AV Technicians or Engineers
  • Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
  • Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
  • Must have similar experience working on AV/ VC integrations
  • Must be agile, and exhibit a strong sense of urgency
  • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
  • The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
  • Must be engaged in the process of technical development
  • Be eligible, willing and able to work and travel globally when required
  • Responsible and reliable, capable of working alone as well as part of a team
  • Good organization and time management skills with proven ability to manage multiple priorities
  • Good written and verbal communication skills
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer
  • Be a motivated team player


  • Control (Crestron, AMX, Extron)
  • Video (Cisco, Polycom)
  • Journeyman or EL06 License

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